Reviews for Eno® from Capital One®
Eno® from Capital One® by Capital One
269 reviews
- Rated 1 out of 5by Firefox user 15605923, 3 years agoI used to use this but now when I try to use it I can't. It has become so hard to use it that I just quit using it
Developer response
posted 3 years agoWe're sorry to hear that! If you'd like to share more with us about what's going on, we're available on Twitter at @AskCapitalOne, or you can always send us a message on our official Facebook page. Our Tech team is also available over the phone at 866-750-0873. Thanks! - Rated 1 out of 5by Dan Bennett, 4 years agoThis is a frustrating piece of badly written software. I doubt that whoever approved it had ever used any of the apps that do this well. I have fought this thing for a year or more as it insisted on using only one of my 2 enrolled cards and never allowed an option to switch between them. I found out today after a 30 minute call that once a card is used at a business, only that card can be used there in the future. I went through 3 uninstall/installs, and even thought the setup said I'd be able to use either card, that was not true. This thing just does what it wants and has no way for a user to control it to their liking. Citi nailed the virtual card years ago, and Cap 1 should be embarrassed.
- Rated 1 out of 5by Firefox user 16474603, 4 years agoCan't get it to work. Says to sign in with the window it opens, I do that, it signs in fine in the opened window, but the plugin window just spins forever. I've turned off every security setting I can think of. Tried Eno on Brave and it worked perfectly fine, no issues.
- Rated 1 out of 5by Firefox user 16260397, 4 years agoUsed to work perfectly, the last time I tried to use it Enos would not generate a security code. Great idea if it would reliably work.
- Rated 1 out of 5by HWC, 4 years agoIt used to work fine, but now it's terrible, it makes you sign on over and over again and it takes you nowhere. I would give it a zero stars if I could. ( I also don't know why this post is dated a year ago, when I'm writing it today and is February 6th. 2022)
- Rated 1 out of 5by Firefox user 14848649, 4 years agoThe setup wouldn't even let me get pass the login screen
Developer response
posted 4 years agoWe're sorry to hear that Eno isn't working for you! If you've already tried clearing your cookies/cache, give our Tech team a buzz at 866-750-0873. You can also send us a tweet to @ASKCapitalOne, or a message on our official Facebook page. - Rated 1 out of 5by alex, 4 years ago
- Rated 1 out of 5by Firefox user 14457409, 4 years agoEno could be so much better, like the Citibank version. It should let you set a credit limit and an expiration date to give you much better security functions. With long expiration dates, the potential for abuse is much greater.
Developer response
posted 4 years agoWe appreciate the feedback! We're always looking for opportunities to teach Eno some new tricks, so we'll make sure to forward this over to our dev team. - Rated 1 out of 5by Tom, 4 years agoThis extension has been adding more and more RUM telemetry components, which access more and more random URLs behind the scenes, and the actual functionality of the app has been declining constantly. Every time I try to use the extension lately, I get the "Checking Session" message and it just constantly spins. And accessing the virtual card list from the website is such a pain that at this point they're useless.
- Rated 1 out of 5by Firefox user 16308127, 4 years agoFor the past month or so, Eno will not generate the virtual card numbers I already have, forcing me to reenter my credit card numbers time and again.
Developer response
posted 4 years agoThanks for sharing your experience with us! We're sorry to hear that you're having a hard time using Eno. If you'd like to speak with our Tech team about this, please give us a call at 866-750-0873. Thanks again! - Rated 1 out of 5by Firefox user 16282258, 4 years agoFails to log in 95% of the time. Capital one website shows virtual cards, but doesn't allow creation of them without this god-awful add-on. Great idea, horrific execution.
- Rated 1 out of 5by Docta T, 4 years agoSpent the 30 minutes to do the 15 convoluted steps to set this all up, and of course it doesn't work. BofA had a much nicer setup, that didn't need a lame plugin. I would not be suprised if they are sniffing all your web browsing with this either. zero stars
- Rated 1 out of 5by Firefox user 14754123, 4 years agoThe number did not work when I tried it. I deleted the number thinking I could recreate it. NOT.
Developer response
posted 4 years agoSorry to hear that you're running into this issue using Eno! If you're still having trouble, please give our Tech team a buzz at 866-750-0873, so an agent can work through some troubleshooting tricks with you. - Rated 1 out of 5by Firefox user 13862792, 4 years agoThis used to work fine for me and as many reviews have said, now it is just an endless authentication loop.
Developer response
posted 4 years agoSorry to hear you're having trouble with getting a verification code! We're working on a solution that will both continue to protect your accounts while at the same time allowing you to verify your identity that doesn't rely on a phone number. No immediate timeline is available. In the meantime, you may continue to try registering periodically. Thanks so much! - Rated 1 out of 5by ZRay, 4 years agoIt used to work, now it doesn't. Tired of searching for solutions, so now I switch to Chrome to pay for items, followed by an immediate virus scan that always shows multiple PUPs. Tedious, but it is important to protect my credit card information.
- Rated 1 out of 5by Latambo, 4 years agoI LOVED this add on until it stopped working. I used it exclusively and then it just stopped working on my Firefox browser. Like everyone else, it is just an endless loop and I can't get logged in anymore. I Do NOT use Chrome. Please fix this issue.
Still doesn't work correctly. It works once or twice, then nothing. If I remove it and re-add it, it will work a few times then stop again. - Rated 1 out of 5by Abe Sapien, 4 years agoThis will not work on Firefox. Once I try to verify using my CapitalOne app, the extension hangs or sends me on a never-ending loop of trying to verify. I do not use Google Chrome as a browser.
- Rated 1 out of 5by Firefox user 16131904, 4 years agoEno might actually be great, but I can't find it. Doesn't show up on my browser. Is this a joke? Keep getting notifications about using this add on, but no matter how many times I download it, it's never there!! Stupid!!
- Rated 1 out of 5by Firefox user 16118910, 4 years agoEno was working just fine in my Firefox browser since installing it a couple years ago, then recently it began to consistently malfunction. Since about May 2020, clicking the Eno icon brings up a "clueless Eno" that can't determine it's already been installed--despite the 20 or so preexisting virtual card numbers on file (which couldn't have been created without Eno being installed.) Stoopid Eno!
During the 1 hour, 50 minutes, and 53 seconds spent on the phone with Capital One Customer Service, the truth came out. The June 5th, 2020 implementation of the current Eno version was tailored to work just on ONE of today's top 5 web browsers--NOT Mozilla Firefox, NOT Apple Safari, NOT Microsoft Edge, and NOT Opera. Eno now works properly on ONLY one web browser, Google Chrome.
Once again, Capital One, thanks for less than nothing! - Rated 1 out of 5by Toad King, 4 years agoEver since the 3.5.1 update, the addon has been lagging webpages for me. It's basically unusable now until this is fixed.
- Rated 1 out of 5by Firefox user 16108494, 4 years agothis requires access to data for all websites and access to all tabs before installing it -- ridiculous and totally insecure, there's absolutely no need for them to be so intrusive just to generate a virtual number -- I did not install it
- Rated 1 out of 5by Firefox user 15750629, 4 years agoApp is worthless. Try to log in, there always "A problem." It's been like this since launch and I don't know why they don't care to fix it. Even the link to "Manage Eno" on their website is a deadend. Don't know why a HUGE company like CapitalOne can't deploy and effective virtual numbers app when another bank I had many years ago had a terrific web-based system. This bank is idiotic for not fixing this longstanding issue if not for the sake of their customers, then at least to help minimize fraud (when permanent card numbers are compromised).
Shame on you, CapitalOne. - Rated 1 out of 5by Firefox user 15516943, 4 years agoThis is worthless. I have never got it to work with Firefox.