Reviews for Eno® from Capital One®
Eno® from Capital One® by Capital One
269 reviews
- Rated 1 out of 5by Firefox user 13186394, 4 years agoUsed to love this extension until it stopped working a few months ago.
Now, every time I try to log in, it says "Restart your browser". I have tried fully shutting down and restarting my browser as well as fully restarting my computer, it just doesn't work.
Please fix!!Developer response
posted 4 years agoHey there! We understand how frustrating it is to not be able to use this awesome product. Please give us a call at 866-750-0873 so a rep can go through some troubleshooting steps with you. Thanks for giving us the heads up about this! - Rated 1 out of 5by Sravan, 4 years agoVerification does not work. Everytime pops up to remind me to use but the problem is the verification does nor work. I don't see an option to enter the CVV to verify at all
Developer response
posted 4 years agoHey there - please give us a call at 866-750-0873 so a rep can go through some troubleshooting steps with you. Thanks for giving us the heads up about this! - Rated 1 out of 5by Jerry, 4 years agoMy small business card encouraged me to use this extension however it doesn't work with small business cards. It only shows my personal cards. That makes it nearly useless to me since most of my purchases are business purchases.
Developer response
posted 4 years agoThanks for the heads up about this. As Eno learns and grows, more and more cards should be available to use with virtual numbers. We appreciate your feedback. - Rated 1 out of 5by Mitchell, 4 years agoErrors out saying something went wrong.... I heard it works just fine on chrome but I will NOT use chrome just for this extension... You need to fix this to work right for Firefox like it did when I first got it.
Developer response
posted 4 years agoThanks for the heads up about this issue. Please give us a call at 866-750-0873 when you have a moment. We're happy to try and troubleshoot this issue with you further. - Rated 1 out of 5by A Firefox User, 4 years agoThis addon doesn't work. Not on FIrefox, Not on Chrome, Not on the dark, Not on a train. You try to log in and it just gives a generic error. Waste of time.
Developer response
posted 4 years agoWe're sorry to hear that's been your experience as it's not the one we intended for you to have. If Eno still isn't pulling up for you, please give us a call at 866-750-0873 so we can chat more and troubleshoot. Thank you for your feedback. - Rated 1 out of 5by me, 4 years agoThey shouldn't force you to use a browser extension for something that you should be able to easily do on the site or app, like making virtual credit card numbers. Maybe I missed another way to do it, but it seemed to force me to this extension. The extension worked ok when I tried it, but required me to go all the way to checkout on the site. If I'm not trusting a site with my credit card info, I definitely don't want to be signed into my capital one account on an extension while visiting that site. Please let us make virtual numbers without this (or apologies if it is possible, I could not figure out how to).
- Rated 1 out of 5by JustTheFacts, 4 years agoI would love to use the Eno feature, but every time I try, it gets as far as where I am supposed to enter my CCV # and then it quits. There is no place to enter the number, and so it becomes a huge frustration and I just have to give up and use my actual number. A real bummer.
Developer response
posted 4 years agoThank you for your feedback about what's going on when you try and use Eno. If the problem still persists, please give us a call at 86-750-0873 so we can chat more about this. - Rated 1 out of 5by Firefox user 15490085, 4 years agoThis extension doesn't do anything. It does not allow me to go to the Capital One ENO page. Instead, it just sends me to my Firefox extensions page.
- Rated 1 out of 5by hm, 4 years agoupdate 8/2023
broken again, still works in Chrome
update 2/2022 I've been using eno on FF ESR, but Mozilla ended support for the version of ESR I'm running, so I tried to install eno on the current release version of FF. As others have reported, it's completely broken, even with a capital one tab open with Adblock disabled. I don't understand why the 5-star Chrome version works perfectly and the FF version periodically fails completely.
I thought I was the only one having problems with signing in until I read all the other one-star reviews. The extension worked perfectly at first. Then I had to make an out-of-town trip and I made some changes in my contact info, but I never deleted my primary SMS phone. Now neither the extension nor online banking will recognize any of my contact numbers as legit and both online banking and eno completely lock me out after a couple tries at texting to a number that has been on file unchanged for a week. Tech support told me a) wait for the numbers to propogate through the system (they never did) and b) to uninstall and reinstall the extension, which made things even worse because uninstalling wiped out all the user data stored in my Firefox profile and since the extension doesn't recognize my contact phone, it became useless. I restored my Firefox profile from a backup to regain partial access to eno functionality but as I am locked out of the system, I have to wait 24 hours to see if I can get the extension working in Chrome. Tech support claims that the problem is that I'm using my spouse's phone (same billing address, different name), but after reading all the one-star reviews with the same issue, I'm thinking they don't actually know what the problem is. - Rated 1 out of 5by powerstream, 4 years agoWhen it works, it's great. Unfortunately it consistently breaks and can't log in. Get the something went wrong error. Works fine in my installed chrome based browsers.
- Rated 1 out of 5by Firefox user 15446317, 5 years agoCouldn't make it past the first step. Hit "agree" and then nothing- just stuck on "continuing" forever. Uninstalled 5m later.
- Rated 1 out of 5by Michael, 5 years ago
- Rated 1 out of 5by EricL, 5 years agoYeah, no thanks....
Who has the time to repeat the same log in errors and issues that many others users have reported & endured for months???
The one stars are gaining in number faster than the other stars, just saying....
Really wanted this to work, hope you guys can figure things out... - Rated 1 out of 5by Firefox user 15388947, 5 years ago
- Rated 1 out of 5by Dan5842, 5 years agoThe whole reason I got the Venture card was to have the ability to make virtual cards with Eno but two weeks after receiving the card I still cannot access Eno. For some reason it cannot validate my phone number even though it is the one I listed in my profile on the Capital One website. Multiple calls to tech support has not helped. They keep telling me I just have to wait until it propagates through the system. Two weeks is not enough?? This card is useless and is going back. I have given up and will order a card from Citi Bank
- Rated 1 out of 5by Dick Blaine, 5 years agoDoes not work with TracFone, Google voice, Comcast voice as verification is dependent on sms text. Many other security and functional limitations as no $ or time limit. This a poor reflection on Capital One. I will be switching to Citi which supports virtual cards.
- Rated 1 out of 5by BaseJump, 5 years agoBEWARE: Major bug in core system app, not just in user app. When you implement a lock on one of your virtual number and status shows that it is locked and a locked icon appears, and the word LOCKED appears on the screen. IT IS NOT LOCK. charges still go thru 10 days later. Tech support couldn't care less.
- Rated 1 out of 5by Firefox user 15307956, 5 years agoI'm a long-time Capital One Banking customer. After BofA discontinued their virtual credit card numbers ("ShopSafe") I opened a Capital One Savor One card account for the SOLE PURPOSE OF USING VIRTUAL NUMBERS FOR ONLINE SHOPPING. After receiving the card and attempting to set up Eno I was frustrated by the inability to log into my account / verify my account, which requires the ability to receive an SMS text. I do not have a mobile phone, and the Google Voice account that I have isn't "acceptable" to the Eno verification process. Every other financial account or service that I have (and there are almost a dozen of them, not including the IRS..) allows me to verify either by a phone call, a hard-copy mailed PIN, or an email sent to the address on file. It appears that Capital One doesn't care much about their customer's needs or requirements, since the only option being provided for Eno verification is the SMS/text of an identifier. After an hour with Tech Support and an escalation to a supervisor I've been told "this is the way it is". So non-mobile phone users are automatically excluded as Eno users. That is blind thinking.
Since I can't use Eno I've decided to open a competitor's card account (the one remaining provider of virtual card numbers), and while I'm at it I may as well move my banking accounts as well. I already have too many accounts at different institutions.
If this isn't fixed in 90 days I'll have no need for the Savor One card. After I've earned the $150 spiff that I get for the new card I'll be closing that account. Thanks Capital One for the $150 and for the memories.Developer response
posted 5 years agoWe've received everyone's feedback on how frustrating it is to not be able to use this awesome product. We're working on a solution that will both continue to protect your accounts while at the same time allowing you to verify your identity that doesn't rely on a phone number. No immediate timeline is available. In the meantime, you may continue to try registering periodically. - Rated 1 out of 5by oocobol, 5 years agoThe best feature about this is that I can't enable access on my account.
Developer response
posted 5 years agoPlease give us a call at 866-750-0873 so a rep can go through some troubleshooting steps with you. Thanks for giving us the heads up about this! - Rated 1 out of 5by Firefox user 15280958, 5 years agoSpent probably a couple of hours over 2 days on the phone with 8667500873 trying to get logged into this thing - the only verification option it offers is text message, and despite my having a mobile number on my account, says I don't and fails to verify my mobile number when I enter it. Eventually I "hit the max" and have to wait for the next day to try again (and call in again). This is ridiculous - just got this Capital One card because BofA is getting rid of shopsafe and I rely on virtual numbers. Please make it possible to verify some way other than a mobile number, because this is clearly broken! Also, the android app is not compatible with my device, so if that was the alternative it also does not work.
- Rated 1 out of 5by Schmartz, 5 years agoThis is a great app that I've been using pretty much since it's inception on Firefox and Chrome. I rarely have problems with it. Typically it pops up automatically on any page that has fields for credit card information, searches for an existing card number for the site, and if it doesn't find one it automatically generates and fills the information and saves the fake card for future use. Sweet! Hopefully I won't have to change my credit card information on 100 websites next time somebody hacks one. EDIT 2020.07.07: Been having problems for the last month. No longer works on FF. That's the browser I use to do almost all web browsing and shopping. Won't be able to use Eno anymore.
- Rated 1 out of 5by Firefox user 15239801, 5 years agoThis does not work right now. I called support and was told I have to use Chrome that this extension does not work with Firefox. Why even have it? It used to work great. Wish they would fix it.
Developer response
posted 5 years agoWe appreciate you letting us know about this. The extension should work for Firefox. the best thing to try and do first would be to make sure Firefox is up to date. Then check and see if Eno is up to date as well. If you've checked both of those things, we recommend that you reach out to us on Twitter at www.twitter.com/AskCapitalOne or on Facebook at www.facebook.com/CapitalOne so we can chat more about this. - Rated 1 out of 5by Firefox user 15214456, 5 years agoIntuitive app that offers no features beyond a "Something went wrong" message 9 times out of 10 after logging in, preventing usage. A bold, progressive usage model which will make you question why you installed it to begin with.
Developer response
posted 5 years agoThanks for letting us know about the issue you described in your review. For help with this, please give us a call at 866-750-0873. We'd be more than happy to chat with you and troubleshoot. We appreciate your feedback. - Rated 1 out of 5by Firefox user 15184625, 5 years agohorrible and phone help was worse i cant get into ENO to use my card online
Developer response
posted 5 years agoWe appreciate your feedback about Eno. While we're not sure which number you called us at, our dedicated tech support team would be happy to assist further. Please give us a call at 866-750-0873 and let the rep know whats going on.
Additionally, you may want to check and see if Firefox itself needs to be updated. This might help with the issue you're seeing. Thanks again for the heads up. - Rated 1 out of 5by jason brown, 5 years ago