Reviews for Eno® from Capital One®
Eno® from Capital One® by Capital One
269 reviews
- Rated 1 out of 5by Firefox user 15204647, 3 years agoUsed to work. Now continuous "checking Session". Ubuntu Linux 21.10 Firefox 86.0. I wouldn't be caught dead on social media. If you need more information, jgd (at) neon-john.com.
I have always had "delete cookies on exit" set and will continue to do so and use the "manage cookies" feature to save vital cookies. You need to specify the third party cookie site that should be in the exceptions file. There is now "enable third party cookies" setting in this version of firefox.
suggestion: Instead of trying to figure out a CC input form, simply provide the user a button to create a new number for the current checkout page. Developer response
posted 3 years agoWe're sorry to hear that you're having a tough time installing the extension! If you'd like some help, feel free to reach out to us on Twitter at @AskCapitalOne, or by private messaging us on our official Facebook page. If calling in is more your style, our tech team is available directly at 866-750-0873. Thanks!- Rated 1 out of 5by Firefox user 16633122, 3 years agoUsed to work great, but now won't open. Capital One support has no information about Eno.
Developer response
posted 3 years agoThanks for bringing this to our attention! We're sorry to hear that you're having issues using the extension, and we'd like to dig in a bit more. Would you be able to reach out to us on Twitter at @AskCapitalOne, or by private messaging us on our official Facebook page? If calling in is more your style, our tech team is available directly at 866-750-0873. Thanks again! Developer response
posted 3 years agoThanks for bringing this to our attention! We're sorry to hear that you're having issues using the extension, and we'd like to dig in a bit more. Would you be able to reach out to us on Twitter at @AskCapitalOne, or by private messaging us on our official Facebook page? If calling in is more your style, our tech team is available directly at 866-750-0873. Thanks again!- Rated 1 out of 5by Firefox user 14309103, 3 years agoVirtual card gets denied because of insufficient funds.
- Rated 1 out of 5by Locutus, 3 years ago
- Rated 1 out of 5by psychomuse, 3 years agoUpdate: Let me just start with my latest review of this extension- it's mostly broken. Not sure if it's simply related to FIrefox updates, but this extension rarely works these days. It's much more trouble than it's worth. I can no longer recommend its use.
Sadly, there is no other way (that I know of) to generate virtual card numbers without using the extension. So, that means the virtual cards feature is generally not available now.
It's disturbing that a company like Capital One would allow one of their financial products/services to be so unreliable.
Old review:
As usual, reviews are all love or hate (1 star or 5 star). Such absolutism (all-or-nothing think) is rarely useful to anyone. So, first, throw out all of the 1's and 5's and dig deeper into the reviews that have actual thoughtful analysis of the product.
In this particular experience, the Capital One add-on, Eno, is wonderfully useful... when it works. For me, a frequent online shopper, it provides two things I value highly: convenience and security. I love having it available at shopping sites, with all the info I need to complete the purchase. I don't have to look up my card info and manually fill it in. Very nice.
Sadly, some updates to Firefox and a few sites' code break the add-on. But I've found this to be true of many of the add-ons I use. Anytime an app or an operating system pushes out an update, it's not uncommon for software that interacts with it to break or have issues. So, this is not a particular sin of this add-on. It applies to many add-ons.
Most importantly, I love Eno and the feature from Capital One to use a virtual number. The add-on just makes it easier to use. One can still interact with the Capital One website to manage their virtual numbers. Due, once again to occasional breaks from browser updates or particular sites, I have had to get creative when using the feature. This can be frustrating.
It's not perfect, but overall, it works more than it doesn't, and the ability to generate a one-time use number is invaluable when it comes to online security. Keep in mind, the virtual number feature is very flexible. You can keep using the number for that particular site, but lock it, so it's only usable when you allow it, you can just delete it, or leave it unlocked for one particular merchant only (e.g. for a subscription).
If you're not using a virtual number, you are asking to be hacked. Get this add-on, take a deep breath when it breaks from time to time, and feel a whole lot better when you use your credit card online.Developer response
posted 3 years agoThank you SO much for sharing your feedback with us! We'll make sure to pass this along to our dev team. We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. If you have any specific issues feel free to get in touch with our social media team on Twitter: @AskCapitalOne or on our official Facebook page. Thanks again! - Rated 1 out of 5by Chainsaw, 3 years ago
- Rated 1 out of 5by Firefox user 16633201, 3 years agoworked for a year, but Firefox 85 (and MS Edge) have killed it. Unable to login anymore....
Developer response
posted 3 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by Firefox user 6676688, 3 years agoAs others have commented, used to work but now unable to authenticate to app. This is with Firefox 85.0. It gets stuck in the authentication step. I deleted all my cookies and cache for *capitalone*. Hopefully gets fixed because it was a very useful feature.
Developer response
posted 3 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by ERD, 3 years ago
- Rated 1 out of 5by Firefox user 16630683, 3 years agoIt doesn't work at all. It looks like it is logging in and then it disappears. And the one time I did get it to assign a number, it got rejected by the site I was using. It's a total crock and waste of time and effort.
Developer response
posted 3 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by Duane, 3 years agoIt just doesn't seem to work at all with Firefox. The extension prompts you to login and pops-up a separate window to enter your credentials, but after entering them it takes you right back to login again. You can run this circle as many time as you like.
Developer response
posted 3 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by Firefox user 15565143, 3 years ago
- Rated 1 out of 5by Firefox user 15394438, 3 years agoThis app do not work with Firefox, Chrome or anything. Stop sending emails. DOES NOT WORK
Developer response
posted 3 years agoThanks for taking the time to share your experience with us! We're sorry to hear that it was anything less than best. When you have a moment, would you be able to shoot us a tweet or a Facebook message? We're available at @AskCapitalOne, and our private messages are also open on our official Facebook page. We'd really like to look into this for you! - Rated 1 out of 5by D Davidson, 3 years ago
- Rated 1 out of 5by Mike, 3 years agoEvery time I try to use it, it basically goes away and doesn't allow itself to be used on the page where I thought I'd use it.
- Rated 1 out of 5by Bob, 3 years agoApp used to work great and I used it all the time. Nowadays this is worthless . For MONTHS have had the same issue everyone else seems to be experiencing. Get in a login loop, entirely unable to actually access or create new card numbers. Team is always "working on it" but never seem to actually accomplish anything.
Tried running the Chrome version of the extension, and get the same behavior there. This is clearly broken, and has gone unfixed for MONTHS. Just complete and utter trash.
Take some pride in your work and fix this.Developer response
posted 3 years agoHey Bob, thanks for taking the time to share your experience with us! We're sorry to hear that it was anything less than best. When you have a moment, would you be able to shoot us a tweet or a Facebook message? We're available at @AskCapitalOne, and our private messages are also open on our official Facebook page. We'd really like to look into this for you! - Rated 1 out of 5by Null, 3 years agoThis extension does not work on sites with CAPTCHA. Had to remove from my browser to use any credit card at my grocery store.
- Rated 1 out of 5by JerryLerman, 3 years agoStopped working in Firefox. It no longer lets me log in. There's no error. It just goes back and tells me I need to log in using the browser.
Developer response
posted 3 years agoWe're sorry to hear this is happening, and we'd like to learn more. We're available on Twitter at @AskCapitalOne, and you can also message us on our official Facebook page if that's easier for you! Our Tech team is also a phone call away at 866-750-0873 if you'd prefer to call in. Thanks for giving us a heads up! - Rated 1 out of 5by Firefox user 14990981, 3 years agoDoesn't sign in anymore. No other way to make virtual card numbers. This app is a pile of garbage.
Developer response
posted 3 years agoSorry to hear that Eno isn't working for you! We'd like to hear more about your issue. We're available on Twitter at @AskCapitalOne, and on our official Facebook page, so feel free to send us a message! Our tech team is also available by phone at 866-750-0873. - Rated 1 out of 5by valrus, 3 years agoNice while it worked, but then login stopped working - I'd log in using the popup window and it would have no effect so I could never get a number. Needs more QA, apparently.
Developer response
posted 3 years agoSorry to hear that you're having trouble using the extension! If you've already tried clearing your cookies/cache before attempting to generate/use a virtual number at checkout, please give us a call at 866-750-0873 so a rep can go through some troubleshooting steps with you. Thanks for giving us the heads up about this! - Rated 1 out of 5by Firefox user 15348442, 3 years agoI used it 1 time and worked fine. Now, not able to use it a second time for a different account/store.
"KEEP YOUR CREDIT CARD NUMBER TO YOURSELF
Eno appears at checkout and provides a unique virtual card number only for that site, allowing you to shop online without exposing your actual credit card number." Did/does not appear.Developer response
posted 3 years agoHey there! If you've already tried clearing your cookies/cache before attempting to generate/use a virtual number at checkout, please give us a call at 866-750-0873 so a rep can go through some troubleshooting steps with you. Thanks for giving us the heads up about this! - Rated 1 out of 5by Firefox user 16516237, 3 years agoIt seems there is no way to use a virtual card number unless you are using a browser with the add-in AND you are shopping where the merchant has a window open to insert a virtual card number. Citi Cards lets you generate virtual cards and you can use that number anywhere.
- Rated 1 out of 5by Firefox user 16490273, 3 years agoPiece of crap - couldn't send an SMS text message to my phone telling me I didn't own the number!!! I've had the same number since the very beginning of cell service!!!
Developer response
posted 3 years agoWe've received everyone's feedback on how frustrating it is to not be able to use this awesome product. We're working on a solution that will both continue to protect your accounts while at the same time allowing you to verify your identity that doesn't rely on a phone number. No immediate timeline is available. In the meantime, you may continue to try registering periodically.