Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,520 reviews
- Rated 5 out of 5by Firefox user 16617541, a year ago
- Rated 1 out of 5by Firefox user 15835438, a year agofirefox 118.0.1 and nordvpn 3.4.3 did't like each other - caused slow and unreliable connection issues. nord support suggested reinstalling the browser - seems like it's worked, hope it stays the same for next firefox/nord update...
Edit: nope it's back - turned it off until nord resolves the issueDeveloper response
posted a year agoHello there. Apologies for the caused troubles! The issue should not persist with the next update. -G.M. - Rated 1 out of 5by TriBad, a year agoLike many users, since last update the slow down makes browsing with it a chore, I just turn it off...
Developer response
posted a year agoHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Rated 1 out of 5by Firefox user 17575655, a year agoUsed to work great, but since last update the slow down makes browsing with it a chore, I just turn it off, doesn't exactly inspires me to renew the vpn.
Developer response
posted a year agoHello. We're sorry to hear about the experience you have had with our service. Could you please try reinstalling our extension and then check if the issue persists? If so, do not hesitate to reach out to us at support.nordpvn.com and we'll help you out further anytime! -L.L. - Rated 1 out of 5by KT, a year agoUsed to work okay - now it give Session Limit and won't connect. 24/7 live chat is never there and sending email to customer service takes over a week to get a mediocre response. But their billing department is fast and efficient.
Developer response
posted a year agoHello. Our customer support team replies to all email inquiries within 24 hours. Could you update your review with the ticket ID you received from our customer support so we check on the situation in more detail? -L.L. - Rated 5 out of 5by Firefox user 15122080, a year ago
- Rated 4 out of 5by Firefox user 14811638, a year ago
- Rated 5 out of 5by Firefox user 14805186, a year agoConnects seemlessly, protects me from online threats. Very happy
- Rated 5 out of 5by Firefox user 14029255, a year agoExcellent ext, its easy to use and works all the time. My thanks to the development team, great job!
Developer response
posted a year agoHello, thank you for your feedback! We're glad to hear you find our app useful and easy to use. -N.L. - Rated 5 out of 5by MO, a year agoExtension works great. There is new "Private Window" permission, but it understandable since Firefox is designed like this.
It is stated in Firefox extension API documentation site that:
CHANGING PROXY SETTINGS REQUIRES PRIVATE BROWSING WINDOW ACCESS BECAUSE PROXY SETTINGS AFFECT PRIVATE AND NON-PRIVATE WINDOWS.Developer response
posted a year agoWe're glad to hear that everything is running smoothly! Thank you for sharing. -G.M. - Rated 5 out of 5by Pete, a year ago
- Rated 1 out of 5by icemanmelb, a year agoDo NOT update to the latest version as the developers just broke the extension. VPN no longer shields me. It just uses your Public IP address and shows you are on VPN. Check your IP address before and after turning VPN on. You will find that they are the same.
Just go back to the Previous Version fixes this issue and got me back up and running again.Developer response
posted a year agoHello there. That should not be the case! May we ask what version of our extension are you using? Could you contact our support team for them to look closer into the matter? Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by leetNigthshade, a year agoAn update made the extension now require it being enabled in private mode, it no longer works.
I do not enable any extensions in private mode other than BitWarden; I do not trust just any app in private mode, this is unacceptable.Developer response
posted a year agoHello. Our users' feedback is really important for us. Apologies if it has caused you any inconvenience. We'll make sure to pass on your feedback to our team! -G.M. - Rated 1 out of 5by jg, a year agoNew update ruined this extension, only connects me to one server, reconnecting does nothing, everything loads so much slower now and I can't do anything about it since I can only connect to one server
Developer response
posted a year agoHello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M. - Rated 1 out of 5by Martin, a year agoLooses creditials from time to time.
Autoconnect doesn't allways work.
It is not possible to use any differnt DNS Servers.
Thatfor you won't be able to use it with streams - since the NordVPN DNS Servers are missing some streaming backbone entries.
When it looses connection - Firefox will automatic reload the page without VPN - Connection / with the Sessions in takt => f-ing the tunnel useless.
Now it can only start if it has the right to interfere with your private - modus windwos.
Even if you don't want it to.
It gets more and more useless.Developer response
posted a year agoHello. We're sorry to hear about it! Could you please make sure to contact our support team for them to look closer into the issues experienced and what could be causing them? We’d be happy to help on the matter resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Patrick vd L, a year agoWorthless, doesn't work at all. All I get is "Couldn't connect Please check your internet connection and try again."
Developer response
posted a year agoHello. It would be great if you contact our customer support team at support.nordvpn.com. Our team is ready to check on the situation in more detail right away. -L.L. - Rated 4 out of 5by RideauTrio, a year agoNordVPN updated/fixed this addon. It now works WITHOUT granting private windows access.
Now, if it only had the option to add a custom DNS to the extension like the desktop application can. That would be nice.
A new update from NordVPN -- As others have already mentioned. I can no longer use this addon until I give it permissions to run in private browsing mode. -- No thank you. -- I have un-ticked 'auto renew' Looking to Proton VPN, this is ridiculous. I do not give ANY add-on access to Private Windows.Developer response
posted a year agoHello. We appreciate your feedback and it is transferred directly to the responsible team. If anything, drop us a line at support.nordvpn.com anytime! -L.L. - Rated 2 out of 5by Firefox user 14606957, a year agoCan't use the extension unless you give it permissions to run in private windows.
Literally forcing you to give it access to private windows.Developer response
posted a year agoHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Rated 4 out of 5by Michael, a year agoI'd had it both on my PC and my TV for years with little to no problem. Good investment although it took me a while to work out what I was being charged for as my creditcard didn't say the payment was from NordVPN.
Developer response
posted a year agoHey, thank you for taking the time to leave us a review! If you ever need any assistance, feel free to contact us at support.nordvpn.com. -N.L. - Rated 5 out of 5by Willem, a year ago
- Rated 1 out of 5by Firefox user 18058130, a year agoInstalled but unable to manage as he icon is not displayed is the toolbar. Tried uninstalling and reinstalling but same issue. Uninstalled.
Developer response
posted a year agoHello there. We’re sorry to hear that! Please make sure to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Nelan, a year ago
Developer response
posted a year agoHi! Thank you for your feedback. If you’re experiencing any issues with our service, please make sure to contact our support team at support.nordvpn.com for assistance. -G.M.- Rated 5 out of 5by TwoWhyTea, a year ago
- Rated 5 out of 5by Firefox user 18050341, a year ago