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Reviews for NordVPN - a VPN proxy extension for Firefox

NordVPN - a VPN proxy extension for Firefox by NordVPN

3.7 Stars out of 5
5
1,438
4
257
3
120
2
108
1
599
2,522 reviews
  • by Firefox user 16024946, 5 years ago
    Often unable to connect to server. Warning UNABLE TO CONNECT TO SERVER. Very, very annoying!

    Developer response

    posted 5 years ago
    Hello! Sorry to hear about the issues you have experienced. We would suggest trying to reinstall the extension. Also, make sure you are not exceeding the 6 device limit. If the steps don't solve the issue, please contact our support team via support.nord-help.net for further assistance. -A.P.
  • by RBigTuna, 5 years ago
  • by FanEcchyy, 5 years ago
  • by Firefox user 15659556, 5 years ago
    Nothing but problems and frustrations with this add-on. I pay for their premium subscription, and this add-on does not let me log in (the same credentials work on my mobile & desktop app), constantly locks me out of websites, and even locked me out of my gmail account, I've been unable to log back in it. Just stick with the regular software, this is just malware or some similar crap

    Developer response

    posted 5 years ago
    Hello! Sorry to hear that you experienced such issues with our browser extension. If you have any other extensions installed on your browser please try disabling them to check if that helps with the issue. You could try a fresh install of the browser too as that might help as well. If the mentioned suggestions don't help please contact our support department via https://support.nord-help.net/ for further help. -R.L.
  • by Firefox user 16161276, 5 years ago
  • by Alexandre, 5 years ago
  • by Firefox user 15185796, 5 years ago
  • by Firefox user 12087988, 5 years ago
    App not working properly
    After a day working, started asking to re-enter my credentials every time, which are rejected from NordVpn server. It happens with Firefox but not Chrome.
    Reinstalled extension. It was recommended as a solution: RC on the extension icon > manage extension > scroll down to Run in Private Windows > allow. I don't know why they want this permission if I don't use private window? It worked only once and is not able to connect to their servers.
    Edited: in the last 2 years the app works flawlessly and I changed the rating to 5 stars.

    Developer response

    posted 5 years ago
    Hello. Sorry to hear that you've experienced issues while using our service. However, it would be great if you'd contact our customers' support team while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Our team is available 24/7 at support.nordvpn.com. Thank you!
  • by ddd, 5 years ago
  • by Firefox user 16136919, 5 years ago
  • by rudecoyote, 5 years ago
    It works great for me, but is there no way to save login details? every time I use it I have to type my user and password.
    Also just an idea for future, how about being able to match/change location automatically based on site being visited? Now that would be a seller.

    Update: Now when visiting sites even with just plugin installed I get "Forbidden 1596667750-53350460-16698693980-53350460 "
    that example is from Walmart Canada site, and that's without it being logged in and being used,
    Deactivate plugin Site works fine.
  • by brain4fun, 5 years ago
  • by albidu, 5 years ago
  • by ZyrByt, 5 years ago
    There is nopossibilty to exclude some networks/domains from tunnel.
  • by Dav, 5 years ago
  • by knapping, 5 years ago
  • by kapsel123, 5 years ago
  • by Firefox user 13731703, 5 years ago
    My usual download speed is 200 but with nord it reduces to 50 or around abouts. This could be improved hopefully for better download speeds.

    Developer response

    posted 5 years ago
    Hello. VPN connection speed is highly dependent on a number of factors and can be improved by altering a few settings dependently on the configuration used. Therefore, we'd advise you on contacting our customers' support team at support.nordvpn.com so they could provide you assistance on its improvement. Thank you!
  • by Stan B., 5 years ago
  • by Firefox user 16041054, 5 years ago
  • by john, 5 years ago
  • by Firefox user 15082680, 5 years ago
    Doesnt work at all.

    Developer response

    posted 5 years ago
    Hello. Do not hesitate to contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com.
  • by travelcoops1251, 5 years ago
  • by Firefox user 12987262, 5 years ago
  • by Ghost, 5 years ago
    Updated review from 3 stars to 5 stars:

    They reworked the login system for this addon and now it stays logged in. With the previous login system you'd have to relogin like once a week and you couldn't save your login credentials either.

    With that being fixed, I have no real complaints about this addon. Sometimes you get slowdowns but that has been the case with every VPN using any type of client I have tried. Addon or dedicated desktop app. Slowdowns happen.