Reviews for RoboForm Password Manager
RoboForm Password Manager by Siber Systems
Review by Firefox user 17762763
Rated 5 out of 5
by Firefox user 17762763, 2 years agoI have used Roboform for over 15 years. At times I became annoyed with it, but gradually the issues became worked out. I very seldom see a login problem on my laptop, but the mobile app is clumsy to use and often misses the logon boxes.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
4,355 reviews
- Rated 5 out of 5by Clinkerbug, 4 hours ago
- Rated 5 out of 5by Firefox user 18849431, a day ago
- Rated 4 out of 5by Firefox user 17765992, 2 days ago
- Rated 5 out of 5by DayronPerez, 2 days ago
- Rated 5 out of 5by Firefox user 18847538, 2 days agoGood password manager that has been consistent for years. No complaints at all.
- Rated 5 out of 5by sarrey, 3 days ago
- Rated 4 out of 5by RSU, 3 days ago
- Rated 5 out of 5by Kurt Howard, 4 days agoRoboform is a life-saver - LOVE IT! I have so many logins for software we manage that it would make your head spin. This app saves us so much time and energy!
- Rated 4 out of 5by Peter, 5 days ago
- Rated 3 out of 5by Carni, 5 days agoRoboForm doesn't work with Firefox extension in Windows 10 anymore, it can't connect with the browser either on Firefox or Chrome or any other.
- Rated 5 out of 5by mhlmm, 5 days ago
- Rated 5 out of 5by Ron Settle, 5 days ago
- Rated 1 out of 5by Firefox user 14653919, 6 days agoI can't make it work on Windows 11 with Firefox browser. RoboForm Password Manager Premium is not making my life easier; it's making it more tedious. I log into a site, but I'm never asked if I want to save it. It doesn't save any login info. I want to uninstall it. My browsers password manager is more effective and saves time.
- Rated 5 out of 5by Volodymyr, 7 days ago
- Rated 5 out of 5by Tom, 8 days ago
- Rated 4 out of 5by Firefox user 15069757, 12 days ago
- Rated 5 out of 5by 天灭中共退党团队保平安, 13 days ago
- Rated 5 out of 5by Marlon, 15 days ago
- Rated 5 out of 5by Firefox user 18820684, 16 days ago
- Rated 5 out of 5by jjeffe7711, 18 days ago
- Rated 5 out of 5by Bob Perry, 21 days ago
- Rated 5 out of 5by Shawn Martin, 21 days ago
- Rated 5 out of 5by Firefox user 12435550, 21 days ago
- Rated 5 out of 5by Firefox user 18473941, 21 days agoMatchless features and performance! It's great!