Reviews for TunnelBear VPN
TunnelBear VPN by TunnelBear, LLC
Response by TunnelBear, LLC
Developer response
posted 4 years agoRawr! Thanks for the review. I'd like to address a few things you have said - first, it's not intended that you have to log in each time to use the extension, regardless of free vs paid (we have no system that would only have free accounts doing this, it's likely that you are running into a bug rather).
Next, we have a very strict NO LOGGING policy: https://www.tunnelbear.com/privacy-policy/. You can clearly see here that we do not log any IPs. I'd also like to inform you that regardless of paid, free, which VPN provider you use, the VPN provider you are using ALWAYS knows your original IP. This is why it's imperative that you use a VPN provider that you can trust. You're free to use another VPN service of course, but we'd appreciate it if you could refrain from spreading misinformation regarding our product. I assure you we are committed to protecting our users' privacy, as this is the core element of our product.
In any case, if you want us to take a look at that bug, please reach out at tunnelbear.com/support.
Next, we have a very strict NO LOGGING policy: https://www.tunnelbear.com/privacy-policy/. You can clearly see here that we do not log any IPs. I'd also like to inform you that regardless of paid, free, which VPN provider you use, the VPN provider you are using ALWAYS knows your original IP. This is why it's imperative that you use a VPN provider that you can trust. You're free to use another VPN service of course, but we'd appreciate it if you could refrain from spreading misinformation regarding our product. I assure you we are committed to protecting our users' privacy, as this is the core element of our product.
In any case, if you want us to take a look at that bug, please reach out at tunnelbear.com/support.