We sometimes see issues like this when our Members have ad or internet traffic blocking software or services at the browser, computer, or network/router level. This might even be caused by an issue with the installation of our Cash Back Button extension itself. Our team can absolutely help get you back up and running! Please reach out to us at socialhelp@rakuten.com.

We are sorry you have experienced this issue shopping through Walmart with our Cash Back Button. Please reach out to our team at socialhelp@rakuten.com so we can help you out and dig into this issue for you.

Currently, our Cash Back Button does not offer the ability to turn off the Cash Back reminder on all partnering merchant websites. Our Members can turn off the reminder for specific websites. To do this, click Settings from our extension's menu. This will open up a new tab showing the Settings for our Cash Back Button extension. You can turn on the option "Turn off Cash Back activation reminders for these sites" by moving the slider to the right. Then, click the link embedded in the words "these sites". A new box will appear where you may enter the URL for the specific website you no longer want to pop up to appear. We recommend adding one URL per line. Once done, click "Save". You can then close the Settings tab and resume using Firefox.

We always want our Members to receive the Cash Back from their eligible purchases! Please email our team at socialhelp@rakuten.com so we can help you out.

Thank you for this feedback. We rely on our partnered merchants to provide us with the data that is used for this feature. On occasion, this information can be out of sync. Our team is working with our merchants to make this feature more effective for our Members.

We take our Members' privacy very seriously. Our Privacy Policy does a good job of explaining how we use your information ( Rakuten.com/help/article/privacy-policy-360002101688 ). The permissions set by our extension allow it to track your eligible purchases for Cash Back. Our Members may also use our services without adding our Cash Back Button extension. It is just one of the many ways we offer to our Members to make our services work for them. They may shop through our website (Rakuten.com) or through our mobile app (available on Android phones, iPhones, and iPads) as well.

Most ad or traffic blocking extensions can be updated to create an exception for Rakuten, while staying active elsewhere. Typically, this can be fixed by visiting our website (Rakuten.com), opening the menu for the ad blocking extension, and updating the setting to allow the extension to trust our website. This should allow our Cash Back Button to work from any of our partnered merchant websites without issue. For more help, please reach out to us at socialhelp@rakuten.com.

Our Cash Back Button no longer integrates with Google searches. It shouldn't cause any lags or reduce the speed of any searches. We recommend removing our extension and reinstalling it from our website here: Rakuten.com/button.htm If you still notice the lag and slow down after the fresh installation, please email our team at socialhelp@rakuten.com so we can dig into this issue for you.

We're sorry to hear you've had this experience with us. Please reach out to us at socialhelp@rakuten.com so we can look into this for you.

Our Cash Back Button extension is designed to pop up and remind our Members of the Cash Back offer available when they visit a partnering merchant's website. There currently isn't any way to directly update the settings for the extension to only pop up the notification for one merchant. You can go into the settings for the extension and add websites where you don't want the Cash Back Button notification to appear to the "Hide activation reminders on these sites" list. You can also uninstall the extension and shop directly through our website, Rakuten.com, or through our mobile app on Android phones, iPhones, and iPads.

We are sorry you have had this experience with us. We sometimes reach out to the merchant directly to verify and order's eligibility for Cash Back. Every one of our partnered merchants has its own Cash Back Terms that may exclude certain items, departments, coupons used, or other things from earning Cash Back. A little review goes a long way to helping our Members rack it up consistently with Rakuten.

We take our Members' privacy very seriously. Our Privacy Policy does a good job of explaining how we use your information ( Rakuten.com/help/article/privacy-policy-360002101688 ). The permissions set by our extension allow it to track your eligible purchases for Cash Back. Our Members may also use our services without adding our Cash Back Button extension. It is just one of the many ways we offer to our Members to make our services work for them. They may shop through our website (Rakuten.com) or through our mobile app (available on Android phones, iPhones, and iPads) as well. If you have any more questions, don’t hesitate to reach out to us at memberservices@rakuten.com. We are here to help!

We appreciate the kind words! Thank you for your loyalty throughout the years, too. We aim to make our Cash Back Button extension a seamless and effortless addition to our Members' shopping experiences.

Our Cash Back Button alerts Members of potential Cash Back when they visit a partnering merchant's website. We provide our Members the chance to activate this offer before they make their purchase so they are to be sure their eligible order reports to their account for Cash Back. Once activated, our Members should be routed back to the main page for the merchant to continue their shopping. If any of the pop-ups are in the way, you can go into the settings for our Cash Back Button and add the merchant's website to the "Hide activation reminders on these sites" list.