Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,462 reviews
- Rated 1 out of 5by me2000, a year agounfortunately this add-on doesn't work in Saudi Arabia for months now , tested it on multiple connections / pcs , the only time this add on work if someone use VPN and hotspot then it will work , my guess is ISP blocking the connection
Developer response
posted a year agoHello! While extension may be restricted in your location due to the connection type, we'd recommend testing our application for your device instead. If you'd like assistance setting it up or had any questions, please do not hesitate to reach out via live chat or email at https://nordvpn.com/contact-us/. -Neo - Rated 1 out of 5by Firefox user 18089523, a year ago
- Rated 1 out of 5by Firefox user 17460453, a year ago
Developer response
posted a year ago你好呀。 我们很高兴听到这个！ 如果您需要有关我们服务的任何帮助，请务必通过 support.nord-help.net 联系我们的支持团队，他们 24/7 全天候提供服务。 -G.M.- Rated 5 out of 5by Lucian8, a year ago
- Rated 5 out of 5by lewix, a year ago
- Rated 5 out of 5by Surf-N-Ski, a year ago
- Rated 1 out of 5by Reaper948, a year ago
- Rated 5 out of 5by Anon, a year agoExtension works. No connection issues. It is fast, even though I have somewhat average computer.
Developer response
posted a year agoHello and thank you for taking time to leave your feedback, we really appreciate it! -G.M. Developer response
posted a year agoHallo! Unser VPN-Dienst ist kostenpflichtig, aber wir bieten eine 30-Tage-Geld-zurück-Garantie für all unsere Pakete an, welche auf unserer Seite gekauft wurden nordvpn.com/pricing/. Du kannst unser Produkt gerne testen und falls du Probleme hast, helfen wir dir gerne weiter unter support.nordvpn.com. -G.M.- Rated 1 out of 5by T Dawg, a year agoI'm in Canada, and much like many others posting here, prior to current 3.4.3, Nord VPN extension on FF118.0 Worked perfectly. Something happened as it is nearly unusable. I've needed to refresh connection on nearly every site I visit, including those in split-tunneling. I have removed and reinstalled with no change. I submitted a ticket and Nord VPN wants to put me through the hoops. Don't have a day to gather all the screenshots requested. Speeds are fine ... DNS leak test clean. The extension is broken, and needs to revert to a working version ... Or updated soon. Have gone back to 3.3.0. Thanks
Developer response
posted a year agoHello. Our apologies for the inconvenience you had with our customer support team. Could you please update your review with the Ticket ID you received so we could double-check the situation? -G.M. - Rated 1 out of 5by Firefox user 18080783, a year agothe extension for firefox simply doesn't work. you connect to a server, browse (very slowly) for a couple of minutes, then you don't browse at all anymore, whatever server you reconnect to. as safe as turning off your computer, indeed.
Developer response
posted a year agoHello there. We’d be happy to help and take a closer look into your case. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Rated 5 out of 5by Firefox user 16617541, a year ago
- Rated 1 out of 5by Firefox user 15835438, a year agofirefox 118.0.1 and nordvpn 3.4.3 did't like each other - caused slow and unreliable connection issues. nord support suggested reinstalling the browser - seems like it's worked, hope it stays the same for next firefox/nord update...
Edit: nope it's back - turned it off until nord resolves the issueDeveloper response
posted a year agoHello there. Apologies for the caused troubles! The issue should not persist with the next update. -G.M. - Rated 1 out of 5by TriBad, a year agoLike many users, since last update the slow down makes browsing with it a chore, I just turn it off...
Developer response
posted a year agoHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Rated 1 out of 5by Firefox user 17575655, a year agoUsed to work great, but since last update the slow down makes browsing with it a chore, I just turn it off, doesn't exactly inspires me to renew the vpn.
Developer response
posted a year agoHello. We're sorry to hear about the experience you have had with our service. Could you please try reinstalling our extension and then check if the issue persists? If so, do not hesitate to reach out to us at support.nordpvn.com and we'll help you out further anytime! -L.L. - Rated 1 out of 5by KT, a year agoUsed to work okay - now it give Session Limit and won't connect. 24/7 live chat is never there and sending email to customer service takes over a week to get a mediocre response. But their billing department is fast and efficient.
Developer response
posted a year agoHello. Our customer support team replies to all email inquiries within 24 hours. Could you update your review with the ticket ID you received from our customer support so we check on the situation in more detail? -L.L. - Rated 5 out of 5by Firefox user 15122080, a year ago
- Rated 4 out of 5by Firefox user 14811638, a year ago
- Rated 5 out of 5by Firefox user 14805186, a year agoConnects seemlessly, protects me from online threats. Very happy
- Rated 5 out of 5by Firefox user 14029255, a year agoExcellent ext, its easy to use and works all the time. My thanks to the development team, great job!
Developer response
posted a year agoHello, thank you for your feedback! We're glad to hear you find our app useful and easy to use. -N.L. - Rated 5 out of 5by MO, a year agoExtension works great. There is new "Private Window" permission, but it understandable since Firefox is designed like this.
It is stated in Firefox extension API documentation site that:
CHANGING PROXY SETTINGS REQUIRES PRIVATE BROWSING WINDOW ACCESS BECAUSE PROXY SETTINGS AFFECT PRIVATE AND NON-PRIVATE WINDOWS.Developer response
posted a year agoWe're glad to hear that everything is running smoothly! Thank you for sharing. -G.M. - Rated 5 out of 5by Pete, a year ago
- Rated 1 out of 5by icemanmelb, a year agoDo NOT update to the latest version as the developers just broke the extension. VPN no longer shields me. It just uses your Public IP address and shows you are on VPN. Check your IP address before and after turning VPN on. You will find that they are the same.
Just go back to the Previous Version fixes this issue and got me back up and running again.Developer response
posted a year agoHello there. That should not be the case! May we ask what version of our extension are you using? Could you contact our support team for them to look closer into the matter? Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by leetNigthshade, a year agoAn update made the extension now require it being enabled in private mode, it no longer works.
I do not enable any extensions in private mode other than BitWarden; I do not trust just any app in private mode, this is unacceptable.Developer response
posted a year agoHello. Our users' feedback is really important for us. Apologies if it has caused you any inconvenience. We'll make sure to pass on your feedback to our team! -G.M.