Reviews for Private Internet Access
Private Internet Access by PrivateInternetAccess
115 reviews
- Rated 1 out of 5by Firefox user 13388322, 4 years ago
- Rated 1 out of 5by Risava, 4 years agoDoesn't work properly anymore since FF v71+ and didnt get fixed since weeks! Actually a shame! NOT recommended anymore!!!
- Rated 1 out of 5by Dan Atkinson, 4 years agoBroken. DO NOT USE!
Reports being connected on Firefox 72 running on the extension version 2.1.3.1 when it isn't.
Whitelists don't appear to be working correctly either. After re-installing the extension, there appears to be no way of importing them back in as the import screen doesn't work.
Edit: PIA have since updated the extension to 2.1.4.2 but there are still serious problems. Netflix no longer works, and neither do sites such as BBC News. The bypass mechanism doesn't do anything to resolve these issues, so it feels very much like two steps forward but one step back. - Rated 1 out of 5by Firefox user 13349844, 4 years agoDO NOT USE THIS ADD-ON!!!
It says its connected, but its not. it still shows a green light for being connected WHEN it should be RED.
Its not safe to use, it will expose your real IP.
Again DO NOT USE THIS ADD-ON!!! - Rated 1 out of 5by Firefox user 14480598, 5 years agoWorking again but randomly disconnects without showing it disconnected, kinda defeats the purpose. I'll be switching VPN providers as I no longer trust PIA.
- Rated 1 out of 5by Lucid0X, 5 years agoIt hasn't worked for over a month now, but it works fine on Chromium browsers. Unfortunately, Firefox is my main and preferred browser. I blame PIA frankly. I will be switching providers as soon as my term is up. This addon is a massive security risk, it has appeared to be connected many times when it was in-fact not working. Either support your products or shelve them. At any rate I can't trust this company anymore and I'm finished with them.
- Rated 1 out of 5by PolishedBadger, 5 years agoThis worked pretty well until Firefox released an upgrade, now the app just opens its window to reveal absolutely nothing, a blank and useless interface with no way to connect to the PIA servers.
- Rated 1 out of 5by Firefox user 13315278, 5 years agoNot working. Switching my VPN provider I've had enough.
- Rated 1 out of 5by Kes, 5 years agoHas been broken for the last 3 weeks at least, which is a nuisance. Much worse however is the fact that it doesn't tell you it's not working. It lies to you and says everything's working fine, even while it's broken. PIA themselves have said little beyond admitting the fault and have given no ETA for when it will be fixed.
- Rated 1 out of 5by ОСТАП, 5 years ago
- Rated 1 out of 5by jellywx, 5 years agoNo longer works unfortunately. Sits on 'connecting' forever. If it claims it has connected, a simple search for 'whats my ip' quickly shows that it hasnt
- Rated 1 out of 5by Firefox user 14012026, 5 years agoUpdate 3 4/6/21 This addon breaks all the time and it takes months for pia to fix anything, it's mandatory to have 3 or more different back up browsers and 2 os, if you want any kind of usage out of pia's service. Don't bother asking for help on their reddit they delete posts to keep the negative pr at bay. quite often. For one of the most popular VPN services this one is a total miss.
- Rated 1 out of 5by Firefox user 14886314, 5 years agoDoesent work with FF 71.0 64 bit
Have been working very good until now
so if no fiks soon maybe its time to change provider - Rated 1 out of 5by Global_Saffer, 5 years agoStopped working, and gave me the excuse I needed to get away from PIA. Jump onto the reddit forum and learn about who they have become, and how they now do business. They should not be trusted with your private data.
- Rated 1 out of 5by Firefox user 15472299, 5 years agoWorked until a couple of days ago, now it's actually causing problems with my browsing and had to be disabled.
- Rated 1 out of 5by Firefox user 13623553, 5 years agoSadly this extension does not work in Firefox Developer mode. The bad thing about this is that it fails silently. It shows a green icon but the VPN is not connected. Even tough you think you're safe, you're not. I already contacted the support but they only told me to use the desktop app. I always loved the extension because it was very convenient always being in a VPN while browsing w/o having to configure anything.
- Rated 1 out of 5by Firefox user 15168612, 5 years agoDifficult to understand and use..Not user friendly
- Rated 1 out of 5by Firefox user 14791853, 5 years agoDoens't work and the customer service wont give an ETA for a fix.
- Rated 1 out of 5by Firefox user 14040845, 5 years agoOn latest update, as soon as I open any private window it logs me off completely, I have to relogin to my paid pia user account to continue using it. Without private tabs it seems reliable enough, but any one single private tab - and it logs off. I've been paid user for more then a year now, but now I consider switching, since reliable vpn is required for my work.
Developer response
posted 5 years agoThank you for providing this feedback - we're sorry to hear you're experiencing this issue and we'd love to assist you. Please submit a support ticket here: https://www.privateinternetaccess.com/helpdesk/new-ticket We hope to hear from you soon!