Reviews for ZenMate Free VPN
ZenMate Free VPN by ZenMate
1,268 reviews
- Rated 5 out of 5by Firefox user 13362301, 6 years ago
- Rated 5 out of 5by Firefox user 14153793, 6 years ago
- Rated 5 out of 5by Firefox user 14148820, 6 years ago
Developer response
posted 6 years agoHi there! We would like to help you improve your experience with ZenMate. If you run into any issues while using our products, please let us know via support@zenmate.com and we'd be happy to help. Thanks and all the best!- Rated 1 out of 5by Firefox user 12616564, 6 years ago
- Rated 5 out of 5by Firefox user 14144118, 6 years ago
- Rated 5 out of 5by Firefox user 13902446, 6 years agoFait bien ce qu'on lui demande,même la version gratuite qui me sert pour des recherches épisodiques,ne ralenti pas vraiment le navigateur, biien :)
Developer response
posted 6 years agoGreat to hear that you are happy with our services! Please do not hesitate to contact us if you have any suggestions or questions for the team. All the best. - Rated 5 out of 5by Firefox user 14126276, 6 years ago
- Rated 5 out of 5by Firefox user 14117004, 6 years ago
- Rated 5 out of 5by Firefox user 14093793, 6 years agoМне очень нравится. Я пробовал разные - перечислять не буду, но поверьте - я постоянно экспериментирую в поисках хороших приложений. И снова возвращался к zenmate.
Простой, надежный , ненавязчивый. Согласен - платная версия не дешевая. Но даже версия free меня вполне устраивает.Developer response
posted 6 years agoHi there! We are happy to have you on board! Please do not hesitate to get back to us if you encounter any issues. You can also check our support articles for useful information on all of our products: https://support.zenmate.com/hc/en-us
All the best from your ZenMate team! Developer response
posted 6 years agoHi there! Have you encountered any issue using ZenMate? Please note that our extension overrides some settings, however, it is not a spy-software. If you would like to learn more about ZenMate, you can contact our support team to ask your questions or visit our article 'How does ZenMate work? Is ZenMate safe?' here: https://zenguard.zendesk.com/hc/en-us/articles/201258951-How-does-ZenMate-work-Is-ZenMate-safe-- Rated 3 out of 5by Alexander, 6 years agoDISASTROUS SECURITY ISSUE
Win7x64, FF 60 & 61b (ZenMate 6.2.4) / 52esr (5.10.4), plugins turned off, webrtc disabled, dns over proxy, otherwise fresh profile.
Deceptively claims to be always on when at least for a few seconds after browser startup it's not. During that time the icon appears to be blue and it's not just a visual glitch, ZM is actually inactive. If you open an IP-checking page within those 3 seconds it will show your real IP address. This affects restarting as well. In ff52 it's barely noticeable as the addon seems to load instantly but still present.
And while I'm at it I should mention another issue, an annoying inconvenience that has been there for years (the above one could be too, I just hadn't noticed it before). If for some reason Firefox struggles to load a page, ALL connections get halted until I manually stop the attempt, even then it might require a restart. Also the connection may end if iddle for a while, but this time changing location does the job.
Disregard the above, this app is OK, it has a long list of available locations and their IPs aren't always blacklisted by forum admins, high speed limits too, nice privacy policy. Even the stripped down free version is quite usable.Developer response
posted 6 years agoHello there!
Thank you for the elaborate feedback.
Please note that the blue icon indicates that you are not logged into your ZenMate account. To do so, you just need to left-click on the icon and the signup page will open. On this page, in the top-right corner, you should see a login button and after introducing the email and password linked to your ZenMate account, the icon will turn green. Your browser is now fully protected.
We kindly ask you to not to log out from the extension when you do not want to use it but simply use the on/off button you see at the bottom of the menu. This way, you should not see a blue icon, but either grey (inactive) or green (active).
About the second issue you described, it seems like a speed issue - this would explain why it works with changing locations -, however, it might also be related to the fact that the website does not work with the specific location/IP you have during the session and it works with another one. Unfortunately, it is hard to troubleshoot this issue here with the information provided. Thanks for your understanding.
Enjoy using ZenMate and feel free to contact us again for any question, suggestion, or problem you may have in the future. You can also check our support page for useful information on all of our products: https://support.zenmate.com/hc/en-us
Best wishes from your ZenMate team. - Rated 3 out of 5by Firefox user 14090941, 6 years ago
- Rated 5 out of 5by Firefox user 14090165, 6 years ago
- Rated 1 out of 5by ildus, 6 years agoНе работает, если выход в интернет осуществляется из локальной сети через собственный прокси-сервер организации, то есть расширение не умеет соединяться со своими прокси VPN серверами через прокси, прописанный в настройках браузера. Расширение пытается ломиться в интернет напрямую, а не через прокси. Расширение не умеет соединяться с прокси ВПН через прокси. Зря потраченные время и деньги.
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It does not work if the Internet is accessed from the local network through the proxy server of the organization, that is, the extension does not know how to connect to its proxy VPN servers through the proxy registered in the browser settings. The extension tries to ramify to the Internet directly, and not through a proxy. The extension does not know how to connect to the VPN proxy through a proxy. Wasted time and money.Developer response
posted 6 years agoZenMate is an on- click solution designed to work without manual setup. Unfortunately, we cannot guarantee that ZneMate will work behind another proxy. What you can try is to use our full desktop clients for Mac or Windows instead. All downloads are available via our website at zenmate.com. We hope this works for you. - Rated 4 out of 5by marawan, 6 years ago
- Rated 1 out of 5by Firefox user 13666332, 6 years ago
- Rated 5 out of 5by Firefox user 14062241, 6 years ago
- Rated 5 out of 5by Firefox user 13138467, 6 years ago
- Rated 1 out of 5by Firefox user 14058147, 6 years ago
- Rated 4 out of 5by Firefox user 14049550, 7 years ago
Developer response
posted 6 years agoWhen you downloaded the extension, click on the blue icon to get to the welcome page. Here, if you scroll to the bottom of the page, you will find the option to "Try limited instead". If you click there you will get to the free version.
Enjoy!- Rated 1 out of 5by Alina, 7 years agoAlmost 1 year ago i had a chat with supports, where i explained about one big problem (for me, at least ).
The problem was that after login at new device, or after reinstall browser/ OS, all "Smart Location" settings are disappear.
That's a huge shortcoming. i should create all my settings again and again, for every new device.
Now, after few months will be finished my 6 month plan and i'm go out.
Because this problem STILL doesn't fixed. You can check it by yourself and make sure.
P.S. i bought my last monthly plan through the cashback service. Almost 5 month ago. And they STILL not transferred money for the buyer-client. Hehehe, classic :)
TOP Customer orientation.Developer response
posted 7 years agoHello Alina, thank you for your review.
The main reason it works like this is that Smart Locations is only stored in the extension on the local device. In the way the system works now, to save it between browser updates or between devices, we would have to save the Smart Locations on your account. This would mean that these pages would have to be logged on your account and that would be against our no logging Privacy policy. The system (not the policy) might change in the future, but as of now, to ensure total user anonymity, we will not be able to save your Smart Locations.
I hope this explains the situation a bit better, but if you have further questions, please do not hesitate to reach out to our support team at support@zenmate.com
Your ZenMate Team - Rated 1 out of 5by Adronk, 7 years agoПлатное отстойное приложение, хотите бесплатно, тогда смотрите кучу рекламы и повсюду ненужное сравнение цен! Удалил через минуту как установил! Полное дерьмо и отстой. НЕ РЕКОМЕНДУЮ ДАЖЕ ПРОБОВАТЬ УСТАНОВИТЬ!!!
Developer response
posted 7 years agoHello Adronk!
You can get to the free version if you click on "Try limited instead" on the bottom of the welcome page.
Our free version is possible because of our Paid Premium users and the feature Smart Price. Please keep in mind that secure VPN servers have a price. If there is no explanation for how the free service is paid for, you might not be using a very secure product.
We hope you will enjoy our service!