Hey Andri,

Thank you kindly for the feedback, we really appreciate it!

Your information is encrypted and protected by both your Master Password and Secret Key, which makes it virtually impossible to crack with today’s technology. Furthermore, it keeps your data safe and private from everyone - even us. The data that is stored in our cloud service is unreadable and completely useless to everyone but you, since you’re the only one who holds the keys (your Master Password and Secret Key combo).

If you’d like to learn more:
- How the Secret Key works: https://support.1password.com/secret-key/
- Our security model: https://support.1password.com/1password-security/
- Security audits that 3rd parties performed on our apps and cloud service: https://support.1password.com/security-assessments/

In addition, when you use our cloud service, a local copy of your data is also stored on your devices so even if we go offline, you’ll still be able to access and work with your data.

We hope that will make you feel more secure about working with our cloud service, and if you have any other questions or require further clarification on the topic, feel free to email us to support@1password.com and we’ll gladly help!

Thanks again for the feedback, we’ll forward it as necessary.

The 1Password team.

Hey there!

Thank you for taking the time to write this review, we really appreciate it!

The integration with Firefox should work smoothly as it can be, but it sounds like you’re trying to work with both the 1Password X extension and Firefox’s built-in password manager, which opens a door to a lot of confusion and autofilling issues.

We strongly recommend you disable Firefox’s built-in password manager, then see if your experience with 1Password improves: https://support.1password.com/disable-browser-password-manager/

As for that last part where you wrote that 1Password automatically clicks “Enter” after autofilling - that is definitely not 1Password X. 1Password X will not log in automatically for you, that’s not one of its features (and that is intentional). This might be coming from Firefox’s autofilling, or from the old 1Password companion extension (which is different than 1Password X).

We’d like to help you with these issues and to clarify what exactly is happening, so if you’d like that, please email us to support+extensions@1password.com and we’ll gladly sort things out with you!

Looking forward to hearing from you.

The 1Password team

Hey Bill G,

This extension requires a membership subscription since it works directly with our cloud service and not with the desktop app of 1Password on your computer.

You’ll want to download and install the good old companion extension instead: https://1password.com/browsers/firefox

If you encounter any issues with it, feel free to email us at support@1password.com and we’ll gladly help!

Thank you kindly for the review! We’re glad to hear you’re loving 1Password X so far :)

Enjoy your 1Password and stay safe!
The 1Password team.

Hey there 00x11,

While the issue is not related to the extension specifically, we’d love to help you with this! If you still have access to your account on your phone, that’s great news. We’ll most likely be able to help you gain access to your account.

Please email us all the details to support@1password.com and we’ll be happy to help.

Hey adam@ezra,

Thank you kindly for the review and feedback here! There are a few things that might make your experience better though:

- The settings of the extension will reset if your Firefox is set to never remember history or clear the cache when you quit the browser, so you can adjust Firefox’s settings accordingly to allow 1Password X to retain its settings.
- The suggested passwords recipe is not changeable, but you can use the fully-fledged password generator in 1Password X instead of these suggested passwords. Simply open 1Password X on the top right corner of the browser, click the big PLUS icon to reveal the menu and select “Password Generator”. There you can fully control the passwords you generate.
- Autofilling credit cards and identities will always trigger a “confirm” prompt, that is a security measure we’ve added recently and has nothing to do with http or your local dev environment.
- You can disable 1Password X’s inline menu from showing up in fields if you’d like to. In 1Password X’s settings, under the “Autofill” section, you can disable the suggestions and inline menu.
- When you edit an item, it opens our web app. The edit button is in 1Password X’s popup, but the “Save” button is on the bottom of the tab that opens. Thanks for the feedback here, we’re hoping to improve this in the future!

Hey istrasci,

1Password X should definitely work in Linux! Sounds like it is having troubles initializing in your browser.

We’d love to help you with this. Feel free to email us all the details to support+extension@1password.com and we’ll get on the case!

Hey Replic21,

We are thrilled that you love 1Password X so much! Indeed, having 1Password as a 2FA authenticator is so useful and easy :)

Enjoy your 1Password and stay safe!

Hey smorales,

Thank you for the kind words and feedback! It’s great to hear you love 1Password and enjoy it so much :)

Have fun and stay safe.

Hey godlessarmy85,

1Password X should definitely work on Paypal! We’re not able to reproduce any issues here so we’d like to ask you to email us all the details, that way we will be able to investigate and help you out (or fix whatever may need fixing!).

Before emailing us, please try saving a completely new login on Paypal’s website and see if it works. If it doesn’t, email us at support+extensions@1password.com and we’ll get back to you ASAP.

Hey there,

Sorry to hear you’re having troubles with 1Password X’s shortcut in your Firefox. By default, it should be CTRL+Period on Windows, or CMD+Period on a Mac.

If that keyboard shortcut doesn’t work for you at all, feel free to email us all the details to support+extensions@1password.com and we will gladly help you sort this out and any other issues you’re having with 1Password X in your browser.

Looking forward to hearing from you!