After decades of using Norton products, I am now ready to look elsewhere. The problem isn't your browser, it's Norton! They are just not interested in producing quality software for individual users. Blaming Firefox or Chrome is just smoke and mirrors on the part of an unqualified Customer Service. Identity Safe is lousy shoddy software that fails under the least bit of internet stress. Just say good-bye and bite the bullet - don't give them your money any more.