With the latest Firefox update, Norton Identity safe works to log onto a site with a password in the safe, but it is impossible to access the vault to select a site as there is no long an icon for the ID safe on the address bar. Besides, Firefox has been crashing with varying frequency for months now and, although I have dutifully sent in crash reports to the FF Team, nothing has changed, no one has contacted me, and frustration level is rising.

Doesn't work. Until it does. I'll be using Chrome.

norton identity safe is not working

I have not been able to use Norton ID Safe for FFox for years now. Everytime I try a newer version there is a problem. This time the cloud option will not let me log in. It just sits and spins forever with no response.

I had to disable the add-on because it caused a huge CPU usage spike and made the browser unusable

unbrauchbares tool. Da es den Browser unheimlich langsam macht!!!!

I've only been using this addon for a few months and spent a lot of time to repair this after Updates of Firefox. One of the worst add-ons I have ever encountered. This is a shame for Norton.
I can see no problem with Firefox, other addons keep up with the updates well.
Just bad. If possible I would remove stars. One star is one too much.

Every time I update Firefox my Norton Identity Safe Vault login access is messed up when I attempt to open a protected site. What's going on?

Compatible with Firefox 57+, really?

What gives? Since the latest update, I just get the rotating circle..trying to connect to server. I can log into my account through 360, so it is the addon.

I can not get the add on to launch, just clocks. I like my Norton's Identity Safe when it works but

I'm really upset by you guys. I'd been able to use my Identity Safe from Norton for a long time now. I did an update and now I can't even click on the link to look at the log-in information I have. I really like Firefox and have actually come to like it more than Explorer but this is making me highly upset. I've even had Norton to look at it and they said the problem lies with you all. I did a Firefox update not long ago and I believe that's the issue. I tried going back to an older version but I still can't use it. Trying to contact you all is hard to do as well.

...but I am really struggling with it, especially the FF add-on. The FF add-on is really is not fit for purpose and needs withdrawing until the many problems are resolved. I can appreciate that it is difficult keeping up with FF updates, but at least Norton Identity SAFE MUST be made to function correctly with the ESR versions of FF. C'mon guys, get this sorry act together, you are really failing your paying clients and also tarnishing the brand needlessly. I used to use LastPass and stopped using it after all the recent security scares and migrated to NIS, but now I am beginning to regret it.

Norton is the worse crap in the world. And when you have problems with a Norton product, don't think their customer service could help you.

Firefox updated today to 52.0.2 now Norton ID safe will not autofill

Everytime Firefox updates itself, it stops the Nortons Identity Safe and other Nortons plugins loading and/or functioning properly - please fix this - it has been doing this for years.

Nortons plugins work perfectly on IE11, and sometimes play up on Chrome after browser software updates. I am on Windows 10 Pro running the latest updated versions of everything.

It's aggravating when you try to get your bank password to pay a bill and Norton Identity safe says (something went wrong with vault) it's obvious somethings wrong with the vault. Makes me question the safety of this app.

Have used this for years but now it will not work for the last week or two and is causing other browser problems. Makes one wonder whether the info in one's vault is really secure because they can't fix it. Have spent hours with their support agents with no result and they give a different story every time as to when it will be fixed, Does not inspire confidence and would not recommend this

Before this week I would have recommended this service, but for some reason the plugins for firefox and chrome have stopped working, and even the desktop app doesn't work anymore. The only thing that works is logging onto the website itself. They need to fix this soon.

Same as everybody else. Identity safe can't log on, just sits and spins. Left computer on all night and it was still spinning this AM.
Guess I'll just have to print out a copy of all my passwords and leave it on my desk for all to see. thanks a lot Norton and Mozilla! Too bad there is not a sub category for less than 1 star!

I just bought a new windows 10 machine. I had a Vista machine. The vault was working great on Vista, but it just sits there and spins when I try to unlock the vault on my new Windows 10 machine.

I don't know really why Norton don't care to our needs and finish working on Identity Safe fast ??!!!

Why all this time and why wasting our
time ??

You need to make Identity safe not free then let us know and anyone need to pay will pay but respect us.

doesn't keep up with Firefox updates - works fine & then next update it's useless. very poor option for passwords as you can't assume it'll always work. Latest Firefox update rendered it useless once again. Frustrating.