Sorry you haven't had a great experience using our service. Our service is generally very reliable. We are subjected to automated abuse and scraping on a daily basis, which can be very costly financially and in terms of system performance. Accordingly, strong anti-abuse measures are a necessity, and we continually work hard to improve them. False positives are occasionally a reality: in some instances, normal users will set off one or more of our rules and be asked to verify they are not a bot.

Please don’t hesitate to contact us at support@startpage.com if there is anything further you wish to discuss.