Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,522 reviews
- Rated 5 out of 5by Firefox user 16937088, 4 years ago
Developer response
posted 4 years agoЗдравствуйте. Мы уверены, что эту проблему можно решить в чате с нашей службой поддержки на сайте support.nordvpn.com. Команда NordVPN готова помочь вам 24/7. -Neo- Rated 1 out of 5by Zesko, 4 years agoIt does not encrypt DNS queries that are leaked by Pihole. But NordVPN extension works in chromium based browser.
Developer response
posted 4 years agoHello. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -Neo - Rated 1 out of 5by prinzwit, 4 years agothe login problem, man it is horrible! i know i already successfully logged in, the setting shows log out button. but the front interface only display log in option. check it on chrome, it is fine. please fix this. i cant use this add-on.
Developer response
posted 4 years agoHello! Clicking on "cancel" button on the pop-up will ignore the visual bug if you have already logged in, however, if you'd like to clear it out entirely you'd have to clear cache and cookies of your browser. Thank you! -Neo - Rated 1 out of 5by Firefox user 16933873, 4 years agoIt's stuck in a login loop since weeks. Can't log in, says it does but it doesn't, so can't use it. Go away. Broken. Period.
Problem appeared for me with recent update that use a popup that get you to login.
Bro, it's not even practical. Anyway.
Did all the basic stuff, meaning, uninstalling/installing, clearing cache ect. You know the drill. No fix, and if such operations do not work, the fault's not on my end, as a basic user i should not have to mutate into a nerd goblin and do a rain dance around the system files of my computer in order to find a fix.
People are paid for this.
I mean (I hope...).
Paid to do the job.
Not the goblin one, dammit.
Go see the other reviews, most recent users talk about similar issues.
Also no solutions given openly, unless by adressing a ticket to support team, which i have nor the time nor the will to do.
When most reviews talk about a said problem it's not about specific cases anymore.
So, dear sweetie Nordie, i don't need a ticket or a kiss on my forehead, i need an update, or the choice to go back to an older version, when it worked smoothly.
Those were good times.
Bring'em back.
Xoxo. - Rated 2 out of 5by Just another FF user, 4 years agoThe extension requires login every time FF updates, can't use saved passwords, as well as having infinite spin issues if you disconnect from the VPN on one session and tries to reconnect on the next session. Pretty poor User Experience tbh.
Developer response
posted 4 years agoHello! We're sorry to hear about the experience you had with our proxy extension. Perhaps you can try reinstalling it, and, if the issues persist, could you try contacting our customer support team at support.nordvpn.com? We're ready to help you out anytime! -L.L. - Rated 3 out of 5by Bred, 4 years ago
- Rated 2 out of 5by Torgood, 4 years agodepuis des semaines l'extension ne fonctionne pas je ne me réabonnerais plus trop de bugs depuis un moment
Developer response
posted 4 years agoBonjour. Si vous rencontrez des problèmes avec notre extension, veuillez essayer de la réinstaller et vérifier si le problème persiste. Si c'est le cas, n'hésitez pas à contacter notre équipe de support client à l'adresse support.nordvpn.com. Notre équipe se fera un plaisir de vous aider. -A.S. - Rated 1 out of 5by Firefox user 15117876, 4 years ago
- Rated 4 out of 5by Firefox user 14635962, 4 years ago
- Rated 1 out of 5by zhaarteth, 4 years agoYou do two logins in the morning, you do two logins at night. You do two logins in the afternoon, it makes you feel uptight. You login twice in times of peace, and two in time of war. You login two times before you login two times, and then login two more.
Don't waste time replying to this, devs. Just fix the login loop already! This is just silly now.Developer response
posted 4 years agoHello. We're sorry to hear about the unpleasant experience you had with our service. Could you try reaching out to our customer support team at support.nordvpn.com? We'll gladly take a closer look at the issue and help you solve it faster. -A.S. - Rated 1 out of 5by Bzz, 4 years agoNe fonctionne pas. La "simplicité" dont se vante cette entreprise se résume a devoir batailler avec un service d'aide injoignable et qu'on a pas forcement envie de joindre. Désinstallé direct. A fuir donc!
Developer response
posted 4 years agoBonjour. Pourriez-vous s'il vous plaît mettre à jour votre avis avec l'ID de ticket que vous avez reçu de notre service client ? Nous vérifierons votre demande et vous fournirons une assistance supplémentaire. Merci. -Neo - Rated 1 out of 5by Firefox user 13448536, 4 years ago
- Rated 5 out of 5by Firefox user 15997171, 4 years ago
- Rated 4 out of 5by Firefox user 14509227, 4 years agoWorks ok but you better hope the node you are closest too hasn't been banned by Netflix or Disney+ because you have only the one choice per nation... The desktop app lets you choose between multiple nodes within a nation so it's better.
- Rated 1 out of 5by Firefox user 14997599, 4 years agoFor the past few days/weeks this addon has made browsing a painful experience.
Everything slows down to a crawl in random intervals. The addon says that I am not logged in but even after I log in (and I get a message that I have successfully logged in), it keeps saying that I am not logged in. Changing servers also does not work because the addon is unable to retrieve server list.
I have been reinstalling the addon several times every day, which helps for a while but sooner or later it breaks again. I have also cleared cookies between reinstalls, as suggested by the "developer" but, unsurprisingly, this did not help either. Firefox is always up-to-date and I am not using any addons that might interfere with a VPN addon.
Similar behavior has been reported by other users and the only "solutions" provided by the "developer" are to reinstall addon, clear cookies or reinstall Firefox. They are either incapable or unwilling to fix the actual underlying problem with the addon. Instead, they try to shift the responsibility to the user. The amount of users reporting these issues is indicative that this is not an isolated user issue but rather a programming issue.
To other users: If you value your time and mental health then steer away from NordVPN firefox addon.
To the "developer": If your addon requires daily reinstall while multitudes of users are experiencing the same problems, then there is clearly something wrong with your addon. Don't bother responding that I should try this or that, I have already tried it all many times. Instead, do your job and fix the addon!
PS: I am also using the Chrome extension and it has been working well so far. Quite a stark contrast to the Firefox addon. - Rated 1 out of 5by CheezyBurrito, 4 years agoCompletely useless with the issues around the login loop. Yes I've disabled all other extensions and plugins, yes I've cleared the cache, yes I've been to see the holy monk in the temple at the top of mount Wasteyourtime. The extension simply doesn't work and until it does, it deserves 1 star.
Developer response
posted 4 years agoHello. Sorry to hear about the issues you've had with our extension and thank you for providing the steps you've tried. Could you also tell us if you tried reinstalling our extension? If so, please try reaching out to our customer support team at support.nordvpn.com and we'll check on what else might help you out. -L.L. - Rated 1 out of 5by harry, 4 years agoTerrible buggy add-on that I have to keep deleting and reinstalling.
No I don't want to contact customer support, just fix the add-on, there's obviously some major issues with it. - Rated 2 out of 5by Firefox user 16924702, 4 years ago
- Rated 2 out of 5by georg2310, 4 years agoNeed to reinstall this frequently to be able to use it on ubuntu 20.04
Developer response
posted 4 years agoHello. We're sorry to hear about your experience. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -A.S. - Rated 5 out of 5by Firefox user 14117470, 4 years ago
- Rated 1 out of 5by Firefox user 15563600, 4 years agoCleared cache and cookies. reinstalled plugin, but still gets stuck in a login loop. Thanks for nothing NordVPN. This should have definitely been found by tests, before making a release... Not happy.
Developer response
posted 4 years agoHello. It may be that there are interfering plugins installed on your browser that are causing this issue. Please contact us at support.nordvpn.com for further assistance. -Drea - Rated 1 out of 5by Firefox user 16923516, 4 years agoSame issue that has been reported repeatedly here. It logs me out and now it won't even log me back in, despite the fact that I do the process and it takes my credentials but after saying I'm logged in I'm still not connected and when I open the extension it asks me to log in again. Really annoying.
Developer response
posted 4 years agoHello. It may be that there are interfering plugins installed on your browser that are causing the NordVPN plugin to act out. Please contact us at support.nordvpn.com for further assistance. -Drea - Rated 2 out of 5by DashiePlotism, 4 years agoIts fine when it works, but it really enjoys logging you out. Recently it wouldn't let me log back in so I tried re-installing the add on but now its icon doesn't appear in the extensions bar (not even the drop down menu for overflowing extensions) so I can't log in or anything.
It does however appear in the add-on manager but you can't actually use the extension from there.
I would just use the full PC app, but it had a habbit of giving me BSODs when in use, especially when playing glames, even if I had them blacklisted from using the VPN.Developer response
posted 4 years agoHello! Could you tell us if you tried contacting our customer support team at support.nordvpn.com? If so, could you please update your review with the ticket ID you received so we can check on the situation in more detail? -L.L. - Rated 1 out of 5by FFUsr009, 4 years agoThis used to work but now it sometimes lets you login and other times it never logins. I keep entering my password and username and it says login successfully but when I click on the icon it is asking me to login again.
Please fix this, contacting support doesnt work, there is something wrong with the extensionDeveloper response
posted 4 years agoHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo