Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
47 reviews
Developer response
posted 12 days ago您好,感謝您的回饋。 得知您無法使用您的專用 IP,我們深表遺憾,我們很樂意為您調查此問題。
您可以透過 support@surfshark.com 或加入我們網站上的即時聊天聯絡我們的支援團隊嗎?- Rated 3 out of 5by edd, 2 months agoI don't know how to login with my google account on Firefox extension.
Developer response
posted 2 months agoHi there Edd. Thanks for reaching out. To log in with your Google account on the Firefox extension, please ensure you have the latest version of the Surfshark extension installed. If you're still facing issues, our support team is ready to assist you further. Contact us at support@surfshark.com or via live chat for step-by-step guidance. - Rated 3 out of 5by Hank Cianci, 3 months ago
- Rated 3 out of 5by Firefox user 18234242, 4 months ago
- Rated 3 out of 5by Firefox user 18033214, 5 months agoThe extension works great, however I had issues with the desktop app using the latest Ubuntu OS. I logged out one time and never was able to login again. I could use the static set up up configuration wireguard settings in the OS but the app itself never worked again.
Developer response
posted 5 months agoHi there, thanks for your feedback. We'd be glad to help you with the login issues you had on our Linux app, could you reach out to our support team at support@surfshark.com or via live chat on our website? - Rated 3 out of 5by Firefox user 13385820, a year agoFor a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
Developer response
posted a year agoHi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - Rated 3 out of 5by Firefox user 17886233, a year agoIs there any options to turn on vpn automatically with operating firefox?
Developer response
posted a year agoHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Rated 3 out of 5by Scheming9529, a year agoВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Developer response
posted a year agoHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - Rated 3 out of 5by Diomas, a year agoUnfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.Developer response
posted a year agoHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Rated 3 out of 5by Firefox user 13509920, a year agoWhy "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
Developer response
posted a year agoHey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 - Rated 3 out of 5by Firefox user 14317850, a year ago
- Rated 3 out of 5by Firefox user 13678054, a year agoпроблема с поиском на некоторыx сайтаx, если плагин включен
Developer response
posted a year agoПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Rated 3 out of 5by Nick, 2 years ago[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙏 - Rated 3 out of 5by Firefox user 17645218, 2 years ago
- Rated 3 out of 5by Firefox user 17498803, 2 years ago
- Rated 3 out of 5by Links-plus2, 2 years ago
- Rated 3 out of 5by Firefox user 17286551, 2 years agoWorks well on computer, but slows down phone and Ipad waaayy to much
Developer response
posted 2 years agoHi there! Thank you for your feedback. Our team would surely love to investigate this, could you get in touch with them via live chat support or write us an email at support@surfshark.com? - Rated 3 out of 5by SuperBabyFace, 2 years agoProxy authentication error, where the extension can't connect, even with proxy off on windows.
Developer response
posted 2 years agoHi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at support@surfshark.com? I am sure they will solve this issue in no time. - Rated 3 out of 5by Firefox user 17343671, 2 years agoWorks great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
Developer response
posted 2 years agoHello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email support@surfshark.com? I am sure that they will do their best to help you! - Rated 3 out of 5by G. Nijman, 2 years ago
- Rated 3 out of 5by dietmar, 2 years ago
- Rated 3 out of 5by Guo Yunhe, 3 years agoNot working in China at all. Cannot connect to any proxy server. Hope you can fix it!
Developer response
posted 3 years agoHello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at support@surfshark.com, and I am sure that our lovely support team will be able to help you out! - Rated 3 out of 5by Firefox user 14684436, 3 years agoAm I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.
Developer response
posted 3 years agoHi there! We're truly sorry to know you've stumbled upon issues while using our VPN service in your daily life. Perhaps you could get in touch with our Customer Success team via surfshark.com or at support@surfshark.com? Our agents will be happy to assist you in resolving these troubles! - Rated 3 out of 5by BB, 3 years agoThere is no whitelist for Firefox Mac or Mac OS, otherwise seems to be working fine.
Developer response
posted 3 years agoHi there! Sadly, Whitelister is only available on Android, Windows and our Chrome extensions (called Bypasser there). However, if there is any way we could improve your experience, feel free to send us a letter to support@surfshark.com! - Rated 3 out of 5by Reinis Mazeiks, 3 years agoGood i guess. Keeps signing me out every month which is annoying
Developer response
posted 3 years agoHey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at support@surfshark.com!