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Reviews for TunnelBear VPN

TunnelBear VPN by TunnelBear, LLC

3.5 Stars out of 5
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264 reviews
  • by Ricky, 4 years ago
  • by TheSlider2, 4 years ago
    Does not work in a private window. When you click the tunel bear icon, it takes you to the login page and after logging in, the icon remains grey and you have to repeat the process again and again until you realise it's just not working in private mode.

    The login screen has the register button instead of the login button so you would think you could login in a single click but instead it's again one of those stupid UX dark pattern situations that put's you in a register form by default...

    Once logged in in a normal window, I notice there are no servers for Russia or Poland... Too bad.

    Developer response

    posted 4 years ago
    Rawr! Sorry to hear that you were running into issues running your Bear in Private Mode - we'd be happy to assist further. Please contact our team at tunnelbear.com/support and we can troubleshoot from there.
  • by Firefox user 12776176, 4 years ago
    as reported by other users, it's NOT working (FF 75 or 76). With or without logging in to my TB account, clicking on the icon makes the map pop up for a half second, but it closes before you can turn the VPN on or select a country. Click also takes you to the TB website Completely useless at this point, but I hope it is fixed soon so I can upgrade my rating.

    Developer response

    posted 4 years ago
    Rawr! Thanks for the review. Sorry to hear that you are having some issues connecting. Feel free to contact us at tunnelbear.com/support so we can further assist you!
  • by HELPINGREVIEWZ, 4 years ago
    A dangerous "VPN" addon. Using the "free" version you must login everytime you open your browser. So you think you're not protected? Think again. You must separately press the button to select a proxy to use otherwise your still using your home IP? ANy notification of this? NO way-easy to be suckered into giving your home IP. Then the country you select is not valid takes you to an entirely different country and then d/c you midstream with no warning. Very small data limits less than 1gb. What a BS VPN not worth installing unless you want to give many your home ip.

    Developer response

    posted 4 years ago
    Rawr! Thanks for the review. I'd like to address a few things you have said - first, it's not intended that you have to log in each time to use the extension, regardless of free vs paid (we have no system that would only have free accounts doing this, it's likely that you are running into a bug rather).

    Next, we have a very strict NO LOGGING policy: https://www.tunnelbear.com/privacy-policy/. You can clearly see here that we do not log any IPs. I'd also like to inform you that regardless of paid, free, which VPN provider you use, the VPN provider you are using ALWAYS knows your original IP. This is why it's imperative that you use a VPN provider that you can trust. You're free to use another VPN service of course, but we'd appreciate it if you could refrain from spreading misinformation regarding our product. I assure you we are committed to protecting our users' privacy, as this is the core element of our product.

    In any case, if you want us to take a look at that bug, please reach out at tunnelbear.com/support.
  • by Firefox user 13218874, 5 years ago
  • by Firefox user 15830660, 5 years ago
  • by Dominik Ras, 5 years ago
  • by Cecil, 5 years ago
  • by HonestReviews, 5 years ago
    Just another free vpn. Free as in only 750mb per month, kinda cheap don't uthink? Same as all the other lame proxies no good getting around proxy blocks cuz all their connections are easily identified as a proxy. many sites are blocking proxy access so the vpn does no good. forget about places like netflix. was going to post this on opera site too but opera is so screwed up after 15min of wasted time could not login. I don't know why all these free proxies expect us to send them money as they are using easily blocked proxies, nothing to be gained by that

    Developer response

    posted 5 years ago
    Rawr! Thanks for the review and sorry to hear that you're unhappy with your Bear. Our primary goal is to provide our users with privacy and security, so unblocking geo-locked content is not really our focus as a company. That being said, if you need any assistance or have any further questions, let us know at tunnelbear.com/support!
  • by Jon Macaluso, 5 years ago
  • by emanuel, 5 years ago
    es mi vpn de confianza y muy util,gran cantidad de servidores y una conexion muy rapida,muy recomendable
  • by router, 5 years ago
  • by Firefox user 13504529, 5 years ago
  • by Firefox user 14480598, 5 years ago
    Works for 1-2 hours then stops loading pages. Have to reinstall to fix.

    Developer response

    posted 5 years ago
    Rawr! Thanks for the review. The issue with the browser extension should be resolved now, but if you are still encountering issues, please contact us at tunnelbear.com/support.
  • by Firefox user 15327397, 5 years ago
  • by Jeremy, 5 years ago
  • by Alex, 5 years ago
  • by Firefox user 15555443, 5 years ago
    does not work on firefox 71.0 64 bit. even though I log on succesfully, I click to switch on the app to change countries and this simply opens a new tab without actually logging on. No point in buying this app

    Developer response

    posted 5 years ago
    Rawr! Sorry to hear that you're running into that issue. Can you get in touch at tunnelbear.com/support? We can troubleshoot further from there.
  • by TomTom, 5 years ago
    A simple straight forward VPN. I ended up paying for the one year of TunnelBear. No VPN is completely safe unless you are running your own from a private server. I feel this is one of the most secure VPNs available as a straight forward easy to use service. This is not a VPN designed to let you get around region locks. I use it because my ISP has an unsecure network and many have had their credit card info stolen.
  • by ОСТАП, 5 years ago
  • by Firefox user 15499798, 5 years ago
    You get a one star rating because zero was not an option.

    Developer response

    posted 5 years ago
    Sorry to hear you aren't happy with your bear. If you are having issues with our service, please let support know at https://help.tunnelbear.com/hc/en-us - they can help look into things.
  • by Firefox user 15467739, 5 years ago
  • by Firefox user 14480399, 5 years ago
    So after trying this out and it SUCKING, with the bulk of the features locked behind an imaginary paywall that they claim pays for the app but then other apps so the same for free(?). I removed it and moved on and thought nothing of it. Today I get around 100 spam emails per day MINIMUM including one saying I'd sent around $150 to TunnelBear. Cheers for selling my details after I uninstalled you. CUNTS. Reported!!!

    Developer response

    posted 5 years ago
    We don't lock any features behind a paywall. The only difference between a Free account and Paid account is that Free users have a limit on how much tunnelling they can do a month, and Paid users do not. As for the charge you received, we do NOT charge that much for any of our subscriptions, we also do not collect or sell user data. It sounds like the email you have received may be some type of phishing attempt. I suggest you do not select anything in that email, and instead reach out to support at https://help.tunnelbear.com/hc/en-us - they can help confirm if there were any payments made, and answer any questions.
  • by Andrey Mamontov, 5 years ago
  • by Firefox user 15188777, 5 years ago