Hi, Hackney. We are deeply sorry to hear about your recent experience where you were directed to a website that did not meet the high standards we strive to uphold. Please provide the domain name of the website in question so that we have taken immediate action to add the seller to our blacklist to prevent any future recommendations from the platform. We have no partnerships with the relevant stores. Our service is designed to objectively display search results and help our users save money. When using our service, we recommend selecting stores that are marked with a “Trusted Store” badge to ensure a safer shopping experience. If you have any questions, feel free to contact us at service@coupert.com.

Hi Sanya, we are deeply sorry for your dissatisfaction and concerns. In response to the issues you mentioned about spam and false information, we would like to emphasize the high importance we attach to customer privacy and information security. We will never intentionally mislead or deceive customers, and we take a number of steps to ensure our services live up to our promises. If you receive any spam that is not related to our services or feel that you are being interfered with unnecessarily, please report it to us immediately and we will take appropriate action as soon as possible. We firmly oppose any form of spam. If you have any questions, feel free to contact us at service@coupert.com.