Hi there, we apologize for the negative experience you’ve had. Temu has a very strict Cash Back policy. In most cases, if you’ve clicked on the Temu app, a TEMU promotional email, or used non-Coupert promotions before placing an order, it can affect the attribution of the order, causing the merchant not to provide Cash Back. Since the merchant has not provided the order information, investigating Missing Cash Back requires you to provide proof of the order.
We understand that your experience has been significantly impacted, and you don’t need to submit all your order details. You only need to provide the details of 3-5 of your orders to service@coupert.com. We will investigate your issue. We look forward to hearing back from you.

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, we’re sorry to hear that you do not get a valid coupon code from us. For some stores, coupons may not apply to your order because some coupons may have some purchasing criteria. You can contact us at service@coupert.com and we'd love to search for more valid coupons for you.

Hi there,

We have forwarded your concerns to another colleague for further check on the matter. We apologize for the negative experience you had. We are continuously working to improve our price comparison service to make our results more accurate. Thank you for your feedback, and we appreciate your understanding.

Best Regards,
Coupert Service Team

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the areas where we fell short? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon.

Hi there, we’re sorry to hear about you do not get a valid coupon code from us. For some stores, coupons may not apply to your order because some coupons may have some purchasing criteria. You can contact us at service@coupert.com and we'd love to search for more valid coupons for you.

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, we are sorry to hear about the unpleasant experience you've had with Coupert Extension. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, we’re sorry to hear that you did not get a valid coupon code from us. For some stores, coupons may not apply to your order because some coupons may have some purchasing criteria. You can contact us at service@coupert.com and we'd love to search for more valid coupons for you.

Hi, Hackney. We are deeply sorry to hear about your recent experience where you were directed to a website that did not meet the high standards we strive to uphold. Please provide the domain name of the website in question so that we have taken immediate action to add the seller to our blacklist to prevent any future recommendations from the platform. We have no partnerships with the relevant stores. Our service is designed to objectively display search results and help our users save money. When using our service, we recommend selecting stores that are marked with a “Trusted Store” badge to ensure a safer shopping experience. If you have any questions, feel free to contact us at service@coupert.com.

Hi Sanya, we are deeply sorry for your dissatisfaction and concerns. In response to the issues you mentioned about spam and false information, we would like to emphasize the high importance we attach to customer privacy and information security. We will never intentionally mislead or deceive customers, and we take a number of steps to ensure our services live up to our promises. If you receive any spam that is not related to our services or feel that you are being interfered with unnecessarily, please report it to us immediately and we will take appropriate action as soon as possible. We firmly oppose any form of spam. If you have any questions, feel free to contact us at service@coupert.com.