Reviews for NordPass® (legacy)
NordPass® (legacy) by NordVPN
453 reviews
- Rated 1 out of 5by Bart, 3 years agoUsed to work well, but since a couple of weeks it just doesn't work on firefox (it opens the app but does not provide the password) same problem on my iphone... will have to look for something more efficient as this does not seem to be a reliable soft
Developer response
posted 3 years agoHello Bart, sorry to hear about this. Could you contact our team at support@nordpass.com? They will be happy to take a look. :) - Rated 1 out of 5by madhale, 3 years agoThis plugin used to work, but for the last two firefox updates it has been broken. It will not install to the extension area on the top bar, you have to "customize toolbar" and add it manually... on top of that, it will not open the browser window to authenticate, so it remains locked... when I click on it, nothing happens... this means that I have to open the windows application EVERY TIME I want to enter a password and manually click copy/paste... It would be faster if I simply typed out my email address and password... thus defeating the purpose... only I use weird passwords for every site... and those are stored in nordpass... so this is extremely uncool.
For reference, I am a power-user...Developer response
posted 3 years agoHi there, we hope we can help you out here! Would it be possible for you to drop us an email with the details at support@nordpass.com so we could have a closer look at your case? 🤔 - Rated 5 out of 5by andy, 3 years agoI have been using this extension along with the app for about a year and I love it, the Nordpass team did a wonderful job. Unfortunately I am having issues with the new Firefox 89.0.1 (64-bit). The extension just won't load. Do you know if there is some kind of issue there? Thank you
UPDATED REVIEW: with regards to what i have written above: there wasn't any issue with the extension, I just needed to update the main app. Now everything is working perfectly as before. Again, Nordpass team, great job! So anyone having the issues with the extension remaining blocked, just UPDATE THE APP.Developer response
posted 3 years agoHey Andy, we are glad to hear some of the issues were resolved! 🎉 In regards to your other point, could you contact our team at support@nordpass.com so we could help you out? 🙏 - Rated 5 out of 5by NEO764, 3 years ago
- Rated 1 out of 5by Firefox user 16915939, 3 years ago
- Rated 5 out of 5by Firefox user 15924570, 3 years ago
- Rated 5 out of 5by Agromania, 3 years ago
- Rated 5 out of 5by sevendust, 3 years agoa great extension that lets you save your passwords and store them safely! I recommend it!
- Rated 5 out of 5by James, 3 years agoWorks exactly how I need it, and the password generator tool is pretty useful for me.
Developer response
posted 3 years agoHi there James! We are happy to see that you are enjoying our services 💙 - Rated 1 out of 5by Deri, 3 years agoThe main APP is authenticated and logged in but the FireFox Extension is still locked (only "Open NordPass" button is visible). It needs a long time to unlock or few total browser restarts.
Developer response
posted 3 years agoHi Deri, apologies for the bad experience. We are sure that our team will be able to help, could you contact them at support@nordpass.com? Thank you! - Rated 4 out of 5by Stinkbaum, 4 years ago
- Rated 3 out of 5by Wojislav, 4 years ago
- Rated 5 out of 5by Babajaga, 4 years ago
- Rated 2 out of 5by Firefox user 13489273, 4 years agoI am sure that it will be my favorite in future, it looks good, work well and stuff BUT currently the requirement for external installed program in the OS is an absolute deal breaker! Another deal breaker is the lack of option for credentials remembering, I do not like to log in every time when I start my computer.
Developer response
posted 4 years agoHello, thanks for your review. Our team is currently working on a web based vault, however, we do not have any ETA yet. - Rated 1 out of 5by Dheepak R, 4 years ago[2YR Subscribed Customer] Needs a standalone desktop app to function. Desktop app asks me to go online even though I am online. unusable on any browser because of this requirement.
Feels like I made a big mistake in paying for a non-functioning service with better alternatives availableDeveloper response
posted 4 years agoHey there! We can reassure, that our developers are already working on a standalone browser extension. As for the error, perhaps you could contact our support team at support@nordpass.com? They are always ready to help! - Rated 5 out of 5by vernost, 4 years ago
- Rated 1 out of 5by Firefox user 13140345, 4 years agoThe add-on is not available from the play store for my Android phone. I have the free version of Nordpass on my phone for review. I only use Firefox and I can't get the add-on to load.
Developer response
posted 4 years agoHi there! The browser extension is not needed for mobile devices. All you have to install is the NordPass application itself. If you need any further assistance, don't hesitate to contact our success team at support@nordpass.com. - Rated 5 out of 5by Firefox user 14790493, 4 years ago
- Rated 5 out of 5by Firefox user 16762337, 4 years ago
- Rated 5 out of 5by Ed B, 4 years ago
- Rated 1 out of 5by worldwide, 4 years agowhy do i need to install an app if i only want to use the add-on in the browser ???
Sorry but this is a no go !!!
Lastpass which i use and wanted to change makes it easy and you do NOT need to install an additional app.
Very disappointing from Nord ....i use the VPN where im lucky with, but i am very very much disappointed in this NordPass.
Would NOT recommend this add-on(edited ad), as long as this issue isnt solved or better communicated.
Thanx for the information, but you should be very clear and open, this isnt the way how to do this...sorry for my bad review because of this....but im not the only one complaining...so its better to communicate this before getting many bad reviews and no one wants your add-on/service any more ?!?!Developer response
posted 4 years agoHey, there! 🧐 Your feedback will certainly be taken into account and we will make sure to mention it to our developers' team. As for now, it is required to have both application and browser extension for the NordPass to cooperate. - Rated 1 out of 5by Firefox user 16727068, 4 years agoAs an add-on, it never opens, so I always have to remove it and re-add it to Firefox.
Far from having made my life easier, it has complicated it and many a time when I've been really busy, it's caused me to have to spend additional minutes messing about having to manually type in long, complex passwords manually because it won't initialize.
The very thing I'm paying for is precisely what it doesn't do - efficiently and reliably provide my passwords when I need them.
Would not recommend.Developer response
posted 4 years agoHello! We are sorry to hear that. Could you please contact our support team at support@nordpass.com, so they could take a closer look at your case and help you? Thank you in advance.