Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
57 reviews
- Rated 3 out of 5by Firefox user 18541821, 4 days ago
- Rated 3 out of 5by Firefox user 13350142, a month ago
- Rated 3 out of 5by MMP, a month agoJust started using so I can't give an honest review until I use it more.
Developer response
posted a month agoHi there. No worries, take your time to explore Surfshark. If you have any questions or need assistance, feel free to reach out to us at support@surfshark.com or via live chat. - Rated 3 out of 5by Firefox user 17608763, 4 months ago
- Rated 3 out of 5by Firefox user 18209334, 5 months ago
- Rated 3 out of 5by Firefox user 17379497, 6 months ago
- Rated 3 out of 5by jpvTex, 6 months ago
- Rated 3 out of 5by Robby Daniel, 7 months ago
- Rated 3 out of 5by Firefox user 18530953, 7 months ago
Developer response
posted 8 months agoSalut Jeff, merci pour votre avis. Nous sommes désolés d'apprendre que vous ne pouvez pas utiliser Thunderbird avec Surfshark et nous serions ravis de vous aider à résoudre ce problème. Pourriez-vous nous contacter à support@surfshark.com ou via des chats en direct sur notre site Web ?- Rated 3 out of 5by Ron, 8 months ago
- Rated 3 out of 5by Firefox user 18471099, 9 months ago
Developer response
posted 10 months ago您好，感謝您的回饋。 得知您無法使用您的專用 IP，我們深表遺憾，我們很樂意為您調查此問題。
您可以透過 support@surfshark.com 或加入我們網站上的即時聊天聯絡我們的支援團隊嗎？- Rated 3 out of 5by edd, a year agoI don't know how to login with my google account on Firefox extension.
Developer response
posted a year agoHi there Edd. Thanks for reaching out. To log in with your Google account on the Firefox extension, please ensure you have the latest version of the Surfshark extension installed. If you're still facing issues, our support team is ready to assist you further. Contact us at support@surfshark.com or via live chat for step-by-step guidance. - Rated 3 out of 5by Firefox user 18234242, a year ago
- Rated 3 out of 5by Firefox user 18033214, a year agoThe extension works great, however I had issues with the desktop app using the latest Ubuntu OS. I logged out one time and never was able to login again. I could use the static set up up configuration wireguard settings in the OS but the app itself never worked again.
Developer response
posted a year agoHi there, thanks for your feedback. We'd be glad to help you with the login issues you had on our Linux app, could you reach out to our support team at support@surfshark.com or via live chat on our website? - Rated 3 out of 5by Firefox user 13385820, 2 years agoFor a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
Developer response
posted 2 years agoHi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - Rated 3 out of 5by Firefox user 17886233, 2 years agoIs there any options to turn on vpn automatically with operating firefox?
Developer response
posted 2 years agoHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Rated 3 out of 5by Scheming9529, 2 years agoВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Developer response
posted 2 years agoHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - Rated 3 out of 5by Diomas, 2 years agoUnfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.Developer response
posted 2 years agoHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Rated 3 out of 5by Firefox user 13509920, 2 years agoWhy "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
Developer response
posted 2 years agoHey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 - Rated 3 out of 5by Firefox user 13678054, 2 years agoпроблема с поиском на некоторыx сайтаx, если плагин включен
Developer response
posted 2 years agoПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Rated 3 out of 5by Nick, 2 years ago[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙏 - Rated 3 out of 5by Firefox user 17645218, 2 years ago
- Rated 3 out of 5by Firefox user 17498803, 3 years ago