Hey leilabd,

We’ve tested the link you sent here and 1Password seems to be autofilling things quite well. You do need to autofill the first part of the page (personal details) with an identity item, and the 2nd part of the page (payment details) with a credit card item, but it all fills out as it should.

If you’re still encountering this issue or if you’d like to troubleshoot it to be able to enjoy 1Password in the browser instead of 1Password Classic, please email us to support+x@1password.com and we’ll be happy to troubleshoot this with you, getting your credit cards and identity items to autofill perfectly on this website and any other website you experienced problems with.

Looking forward to hearing from you!
The 1Password team.

Hey cadet_93,

Thanks for the awesome review! We’re stoked that you’re loving 1Password so much :)

Enjoy and keep on rocking,
The 1Password team.

Hey jvalenti370,

Thank you for the kind review!
We’re glad to hear you’re loving 1Password so much!

Keep enjoying your 1Password and stay safe.

Hey there,
Thank you for taking the time to write a review!

You can tone down the extension’s suggestions menu by right-clicking the extension’s icon in your browser’s toolbar and selecting “Settings”, then turn off the “Show autofill menu on field focus” option.

That’ll prevent 1Password from popping up on its own in fields.

As for Touch ID - that should definitely work. If it doesn’t, then there’s a connection issue between the extension and your desktop app, which we can troubleshoot!
Please email us at support+x@1password.com so we can help you get this working :)

Hey there,
Thank you for taking the time to write this review!

Updates should not break your experience, though we did encounter some instances where they did in the past. Usually a simple restart to your browser and the 1Password app should do the trick!

If you’re encountering this issue constantly and often, we’ll want to take a better look at your setup and see if there are any outstanding issues there that we can address to improve your experience.

Feel free to email us at support+x@1passsword.com with all the details so we can investigate and help in any way we can!

Hey there,

Sorry to hear you’re not having a good experience with 1Password in your browser.

It sounds like the extension is having troubles connecting to your 1Password desktop app. We’d love to help you troubleshoot it!
Please email us at support+x@1password.com and we’ll be happy to help.

As for your different accounts, you can unlock them both if they have the same password. You can use the same password for both accounts because each account still has its own unique Secret Key, which is an additional layer of protection.

Looking forward to hearing from you,
The 1Password team.

Hey there,
Sorry to hear you’re having a bit of troubles with the latest update.

Sounds like we just need to re-establish the connection between the extension and the desktop app. A simple restart to your computer should accomplish that!

In case the issue persists, we’d love to troubleshoot this with you via email. Feel free to email us to support+x@1password.com and we’ll help you get things working in no time :)

Hey there,
Thank you for the kind review!

If you encounter websites where autofilling doesn’t work well, feel free to report them to us via email at support+x@1password.com and we’ll be happy to improve 1Password there as needed!

Also, 1Password was not meant to work side-by-side with another password manager, which is why we recommend disabling the browser’s built-in password manager when using 1Password: https://support.1password.com/disable-browser-password-manager/

Thanks again for taking the time to write this review! Much appreciated.

Hey kumozaru209,

Touch ID requires that you have both the 1Password 7 desktop app and the extension installed simultaneously.

In case it is still not working, please email us to support+x@1password.com so we can troubleshoot this with you and get Touch ID working properly with 1Password in your browser.

Hey hadrien,

The Touch ID feature was not removed. If Touch ID is not working, it means there’s a communication problem between your extension and the 1Password desktop app on your computer.

If a restart to the computer does not resolve the issue, please email us all the details to support+x@1password.com so we can troubleshoot this with you :)