Plugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded

Paid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.

EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.

You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.

Going from 1 to 5 stars.

For a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.

so far it is a complete ripe off, windows install does not work at all!

It is just not working at all now. Was super slow before.

4 stars. It could have been 5 if the dedicated address option was included on this extension. Pity. I do have it on my Iphone. Rethinking my subscription, which is only one month.

파이어폭스 확장도구로 사용중인데.. 왜 자꾸 끊기는지 모르겠다. 속도도 별로고.

Oh yes. Now the extension's autoconnect in Firefox is working. My feedback was taken care of by Surfshark's development team.

After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.

Is there any options to turn on vpn automatically with operating firefox?

I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...

Взали дениги за два года, но перестало всё работать !!!

the "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
I think there is a bug in firefox extensions

В целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.

it simply doesn't work, can't log in

Work well in Linux, but on Mac all websites stopped working after a few minutes of usage.

NOT WORKING, CANT LOG IN

It cannot work in Firefox for log in.