Reviews for Private Internet Access
Private Internet Access by PrivateInternetAccess
351 reviews
- Rated 5 out of 5by fantom, 6 years ago
- Rated 5 out of 5by HandyPAF, 6 years ago
- Rated 3 out of 5by Firefox user 13467805, 6 years agoGood, but keeps forgetting my password every few days and I can't access twitter with the proxy on, for some reason. I prefer the Linux client.
Developer response
posted 6 years agoHello 0ad8c2,
We're here to help you stay connected when using PIA with Firefox. In our latest update 1.2.0 we have "Fixed a bug where credentials were being cleared when the popup was closed in a Private Window". If still having any issues with staying logged in we would be happy to help you out. Please contact us at: helpdesk@privateinternetaccess.com using Attn: SMR in the subject.
- CS Team - Rated 1 out of 5by Firefox user 14232491, 6 years ago
Developer response
posted 6 years agoHello,
Whenver you need help staying protected while online don't hesitate reaching out to us for assistance. We can be reached at: helpdesk@privateinternetaccess.com using Attn: SMR in the subject. We look forward to working with you!
- CS Team - Rated 4 out of 5by Firefox user 14223268, 6 years ago
- Rated 5 out of 5by Firefox user 14207107, 6 years ago
- Rated 5 out of 5by ESMP, 6 years agoWorked great before... now I keep getting this error even though I never changed my password or anything...
"Authentication error
If you recently changed your password on the Private Internet Access website then re-authenticating with the extension might fix this error."
EDIT: Gave back the five stars because it is now working as it should. I still don't really know what caused it but so far I can navigate with no errors.Developer response
posted 6 years agoHi ESMP,
Sorry to hear you were getting an authentication error. Please use our website to test the login. Should the authentication messages continue please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Use Attn: SNR in the subject.
- CS Team - Rated 5 out of 5by Crisdavid, 6 years agoA few issues connecting to sites such as waiting for TLS handshake to be done while under the VPN, servers sometimes will say the latency is at 0 or 100ms but if I go back and forth it will update with the correct server latency. All in all I'm very happy that Firefox has a extension!
- Rated 5 out of 5by Firefox user 14161970, 6 years agoSuper easy to use and connects very quickly and reliably. Credentials persist perfectly now. I have noticed occurrences where logging into certain systems is thrown off by the constant new locations but that's exactly how VPNs function and entirely the point to their use. People having issues logging into certain websites that use IP to identify you should expect their systems to be concerned with the constant changing IPs. I have found ways to reduce the confusion by picking a node for certain types of activities like banking and online shopping and connecting to them every time so the IP stays consistent.
- Rated 3 out of 5by Firefox user 14146803, 6 years ago
- Rated 1 out of 5by dez0, 6 years agoCannot be used because I'm on Firefox Legacy.
Why then, was I allowed to download, install it, and waste my time?
If you choose not to make it compatible with Firefox Legacy, then flag it as such in the Add-ons market so people don't waste their time.Developer response
posted 6 years agoHello dez0,
Using PIA with an up to date version of your browser will help keep you secure. Firefox offers a suite of security features that any internet user will appreciate Please open a support ticket with us at: https://www.privateinternetaccess.com/helpdesk/new-ticket so we we can provide you with a viable solution when using our service.
-CS Team - Rated 3 out of 5by Firefox user 14134599, 6 years agoNice to see the extension come to firefox. However, login data fails to persist between browser restarts where "privacy.clearOnShutdown.history=true". Unlike chrome version -- this necessitates re-entering username & password on every restart.
Developer response
posted 6 years agoUsing the latest version of FireFox with PIA you shouldn't see any issues staying logged into our VPN. If you continue to experience issues, please open a ticket with us at: https://www.privateinternetaccess.com/helpdesk/new-ticket and we'll be happy to help you with staying logged into our FireFox browser extension. - Rated 1 out of 5by Firefox user 5755878, 6 years agoI am not happy as this VPN service has affected my online banking access. I have received a notice form Microsoft Security to warn about unknown activity. I am still trying to access other issues that have been created by this specific VPN service. If their tech people in the next few days fail to sort out my issues I will cancel and demand a refund. They were rated high by PC Mag and while I read some negative comments about their service I went ahead with it due to the PC Mag rating. I should have paid attention to the negative comments which I might add also included comments about poor tech service. Additionally unlike other VPN services I have tried because they offered a free trial this one does not (Big mistake in my opinion on my part) Also now I have downloaded their system unlike other VPN services they do not provide a webpage logon to which I can go to find out possible solutions to my problems and as well how to temporarily log off their system, and in my view why? I also changed the settings on Google Chrome to both allow their system and to allow my speakers to work (another problem) and very apparently their Google Chrome extension is bogus as it did not change the problems
Developer response
posted 6 years agoHello Bobfirefox,
We'd be more than happy to help you with the sites you access, security alerts you are seeing and other issues you may experience. Please contact us by opening a ticket so we can help you further: https://www.privateinternetaccess.com/helpdesk/new-ticket . Please use: ATTN: SMR in the subject.
- CS Team - Rated 1 out of 5by Firefox user 10413421, 6 years agoFirefox Add-on not working (Firefox 60.0.2 in Ubuntu 18.04).
You can enter your username, but field for password does not respond.Developer response
posted 6 years agoHello, this is actually a known bug in Firefox on Ubuntu 18.04 for all extensions with a password field. Unfortunately, this is not something we can fix on our side since it a bug at the OS level. All we can do is wait until the fix is made on Ubuntu's side. - Rated 5 out of 5by Firefox user 12560413, 6 years ago
- Rated 1 out of 5by Firefox user 12220017, 6 years ago
Developer response
posted 6 years agoWe are happy to help you out. Please contact us by opening a ticket with us at: https://www.privateinternetaccess.com/helpdesk/new-ticket so we can help you out further. - Rated 2 out of 5by Firefox user 14098907, 6 years agoThis add-on continues to disappear from my taskbar making it impossible to switch locations. It doesn't help either that the PC app doesn't open once you download it
Developer response
posted 6 years agoHello, we'd like to remedy this issue as quick as possible. Could you send us a copy of the debug log found in the extension, under "Extension Settings", then the "Extension" section, then click on "View Debug Log" and finally click on "Copy Debug Log."
Please email this information to support@privateinternetaccess.com with the Firefox Version and the Extension Version.
Thank you. - Rated 2 out of 5by Firefox user 14090906, 6 years agoMy issue is that when using the web extension, email is stamped as four hours later than real time. Eg, when it is 6pm on the east coast of the US (my present location) gmail and yahoo mail are timestamped 10pm. My system setting is correct, my gmail timezone is correct, and I am connecting to servers in my time zone (New York, Toronto, Atlanta) yet the problem persists. This is not the case when I use the desktop client. I've stopped using the browser add-on as a result.
Developer response
posted 6 years agoHello, this is actually due to the "Disable Fingerprinting" setting in the extension which turns on a Firefox setting for increased tracking protection. This Firefox setting essentially sets any publicly available data (window size, user's timezone data, Firefox version, etc) to something very general. This keeps the user from being uniquely identified by Ad and Tracking companies because, the user essentially looks like a generic user rather than a unique user. Installing the extension turns on this Firefox setting by default but can be turned off by clicking on the "Extension Settings" icon, then "Tracking" and finally the "Disable Fingerprinting" checkbox. Then restart the Firefox browser and the timestamp should now be local rather than set to UTC time.
If this fixes your issue, please consider re-evaluating this review and setting a better rating. - Rated 2 out of 5by Firefox user 14088772, 6 years ago
Developer response
posted 6 years agoYour feedback is very valuable to us. If you could please let us know in which way the extension did not meet your expectations, we'd be more than glad to look over your feedback and make the necessary changes. - Rated 5 out of 5by Firefox user 14075794, 6 years ago
- Rated 5 out of 5by Firefox user 14068783, 6 years ago
- Rated 5 out of 5by Firefox user 14062087, 6 years ago
- Rated 5 out of 5by Firefox user 14061880, 6 years agoSimple to use, and it works smoothly! The best and most trustworthy VPN provider is getting even better!