Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 15983276
Rated 4 out of 5
by Firefox user 15983276, 3 months agoActually only 3 stars, but because it can also be used free of charge 4.
Works acceptable so far, but still has some annoying bugs, which do not limit the function anyway.
For example, when clicking on the icon of the addon in the browser, the input is not switched to the pin field (to enter the psw/pin to unlock the password manager), so that you have to click in there again to enter the pin,
or many password fields are simply not recognized.
The import of another password manager also worked, but many logins are not recognized because they come from apps or something and the app in turn does not recognize many logins even though they exist, so that many things are now created twice.
It's also annoying that you can't duplicate entries or copy them to another vault.
Credit cards are not supported in the free version, but perfectly acceptable. I find the family subscription too expensive. And a maximum number of 2 safes is annoying, but also acceptable for free.
Works acceptable so far, but still has some annoying bugs, which do not limit the function anyway.
For example, when clicking on the icon of the addon in the browser, the input is not switched to the pin field (to enter the psw/pin to unlock the password manager), so that you have to click in there again to enter the pin,
or many password fields are simply not recognized.
The import of another password manager also worked, but many logins are not recognized because they come from apps or something and the app in turn does not recognize many logins even though they exist, so that many things are now created twice.
It's also annoying that you can't duplicate entries or copy them to another vault.
Credit cards are not supported in the free version, but perfectly acceptable. I find the family subscription too expensive. And a maximum number of 2 safes is annoying, but also acceptable for free.
Developer response
posted 3 months agoThank you for your review. Regarding the first issue, we were unable to reproduce it on our end, meaning the input automatically switched to the PIN field whenever we clicked on the Proton Pass extension. That said, can you let us know what version of the extension you currently have installed? Also, what version of Firefox are you running? Do you have any other extensions installed?
As for the import issue, can you let us know which specific password manager you imported the entries from? We have a dedicated guide for importing to Proton Pass at https://proton.me/support/pass-import.
In regard to the issue with sharing, would you mind describing it further? We'd be more than happy to help, but we need some basic details to work with.
On a different note, we're working on improving the autofill for all websites reported by our community. That said, feel free to flag any problematic websites to us through the 'Feedback & Help' option so we can note your feedback for future improvements. In the process, you can also provide us with some answers to the questions we asked previously so we can assist you further with the issues you're experiencing.
Lastly, keep in mind that we do not profit off your data, and the only way we maintain our services, as well as make free accounts possible, is through the support of our paying users. This is why we offer paying users access to additional features and capabilities. Nonetheless, we appreciate all your feedback and we have documented it accordingly, including your feature requests for duplicating entries/copying entries to another vault.
As for the import issue, can you let us know which specific password manager you imported the entries from? We have a dedicated guide for importing to Proton Pass at https://proton.me/support/pass-import.
In regard to the issue with sharing, would you mind describing it further? We'd be more than happy to help, but we need some basic details to work with.
On a different note, we're working on improving the autofill for all websites reported by our community. That said, feel free to flag any problematic websites to us through the 'Feedback & Help' option so we can note your feedback for future improvements. In the process, you can also provide us with some answers to the questions we asked previously so we can assist you further with the issues you're experiencing.
Lastly, keep in mind that we do not profit off your data, and the only way we maintain our services, as well as make free accounts possible, is through the support of our paying users. This is why we offer paying users access to additional features and capabilities. Nonetheless, we appreciate all your feedback and we have documented it accordingly, including your feature requests for duplicating entries/copying entries to another vault.