Reviews for Proton Pass
Proton Pass by Proton
27 reviews
- Rated 2 out of 5by Firefox user 18871924, 4 days agoLooks great, but a couple of issues:
1 - Syncing your vault with SimpleLogin results in every login being duplicated as an Alias. If you are not using SimpleLogin, then ignore this. If you are, i recommend you do NOT sync, at least not until they fix it, which might take years.
2 - No regex matching or similar on urls. This is a huge downside. It was reported as a feature-request sometime in 2023 I think, and it is still not implemented.
Keep in mind these issues are general ProtonPass issues, and not isolated to this extension. I can not make the switch form Bitwarden until these are fixed. - Rated 2 out of 5by Firefox user 18870658, 5 days agoThis add-on needs a keyboard shortcut to fill in credentials.
- Rated 2 out of 5by james bell, a month agoI hink I should let you know that the ProtonPass extension is not working with tor browser, it doesn't authenticate when tried to use it... you can test it on you end also... i see your previous response to others on how to complain.. please i cant find that page here. whould you send the link ?
Developer response
posted a month agoUnfortunately, we cannot support the Proton Pass extension on Tor because the extension is built using Manifest V3, which is not supported by this browser. Nonetheless, we have passed on your feedback to the team accordingly. - Rated 2 out of 5by Firefox user 13418277, 2 months agoNEVER consistant, most of the time it doesn't recognize that its suppose to FILL IN THE BLANKS !!! Getting rid of it. BTW, ZERO customer service, even on FB they ask a question to your question but NEVER give solutions.
Developer response
posted 2 months agoWe're very sorry to hear that. Our team is constantly working on improving the autofill for all web services reported by our community. Please feel free to flag any problematic websites or apps to us through the 'Feedback & Help' option so we can note your feedback for future improvements. - Rated 2 out of 5by Matthew L Daniel, 2 months agoWriting a review for their extension is challenging because it's hard to know how much of the bad UX is from their extension and how much is just rot from their bad data model
That said, they could make the extension easier to use if they chose to. For example, if you want a new password field - not _the_ password field but _a_ new password field, your only recourse is to click on the huge plus, generate a password, then click edit on the item, create a new hidden text field and paste the generated password, being very careful not to allow anything to interfere with your clipboard in the interim. What a disaster. The gold standard (1Password) has a dedicated "password" field and underneath that field is a dedicated "generate password" action
The fact that Proton Pass has been stuck in this 2000s UX for as long as I've been using it demonstrates that they really don't care at all about their users, no matter how many "vote for features!!11" forums they offerDeveloper response
posted 2 months agoWe're sorry to see that you're dissatisfied. That said, we've made sure to share your feedback with the team accordingly so they may look into ways to make this process easier in the future. If you have any other suggestions on how we can improve our service, make sure to let us know using the 'Feedback & Help' option. We always appreciate our community's input. - Rated 2 out of 5by Malmby, 2 months agoFor the most basic of password management needs, Proton Pass [in its current state] is OK, but it is nearly a decade behind, which is obvious.
Compared to how Bitwarden matches by base domain, host, regular expression, etc., Proton Pass may as well be unusable (uses a simple search, so having a frequently used email of @domain.com and then having a domain.com website to log into means you get hundreds of "matching" credentials.)
UI is not compact, at all--very inefficient UI.Developer response
posted 2 months agoSorry to hear that. We've made sure to share your feedback with the team for further investigation. If you have any other suggestions on what we can improve to make Proton Pass more user-friendly, please do not hesitate to let us know through the 'Feedback & Help' option. - Rated 2 out of 5by Firefox user 18449124, 8 months agoProton Pass setup and getting the Pass Icon to display is confusing, despite it being an "Ultimate" package... assumed all Proton panels, Icons and features would automatically load initially and subsequently "ready to go."
Though the online user-manual is often very lengthy for each feature, clarity is lacking. Approximately 20-screen scrolls in an attempt to explain how to "add alias" e-mail names.Developer response
posted 8 months agoHi! Could you please clarify what specifically you're referring to when you say it was difficult to get the Proton Pass icon to display? We'll be looking forward to your updated review. - Rated 2 out of 5by Quitch, 10 months agoWhen it works it's lovely, but it simply isn't as reliable as Bitwarden. Sometimes it won't spot a login field, sometimes it will fill in the password but not the username, and sometimes it will fill in the password wrong even though the copy in the vault is accurate and works when manually copy & pasted.
Developer response
posted 10 months agoHi! We are working constantly working on improving our detection models for all reports received by our community. Please share the webservices you've encountered this behavior on in a support request at: https://proton.me/support/contact, so we can document your feedback for future improvements. - Rated 2 out of 5by osmnys, 10 months ago"When it works, it really works. When it doesn't work, it really doesn't work."
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.Developer response
posted 10 months agoWe're sorry to hear about the trouble! Could you let us know if you reported this to our support team? If you have, please share your ticket number with us here, so we can track your case and investigate. If you haven't submitted a report, you can do so at: https://proton.me/support/contact. - Rated 2 out of 5by KensonPlays, 10 months agoJust wish it worked on Android. I am unable to fully use Proton Pass on my Galaxy Tab S7, since it won't get Android 14, 13 is the last it will get. Please make an Android version of your addon for older android devices like tablets on Android 13 or under. Once you do, an easy 5 star.
Developer response
posted 10 months agoHi! The extension is not supported on mobile browsers. However, we do have a dedicated Android app available for download via PlayStore and it does work on Android 13. - Rated 2 out of 5by Firefox user 18055072, 10 months agobad service
I find the program friendly and good until my account was blocked for some unknown reason after I had set up email. Support did not clearly tell me that I only received all kinds of links, which is a pity because otherwise it is good.Developer response
posted 10 months agoHi there, we're sorry to hear about this.
Please note that accounts are only disabled if they have been used for something that goes against our Terms of use: https://proton.me/legal/terms. Rarely, our anti-abuse system can disable an account in error, i.e. a false positive, but you can always contact us for an appeal. Our anti-abuse team carefully reviews each appeal, and makes decisions on a case-by-case basis. If you did nothing wrong, we will re-enable your account: https://proton.me/support/account-disabled.
Please feel free to edit your review and share your ticket numbers with us so we can investigate on our end and help you to the fullest extent. - Rated 2 out of 5by Dmitry, a year agoI love proton services but this extension literally makes a lot of websites unusable, triggering errors like Permission denied to access property "tagName"
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 2 out of 5by Firefox user 18005521, a year agoProtonPass extension breaks almost everything. All the websites I use for business either go blank or have broken drop-down menues. BTW, sometimes the suggestions have absolutely nothing to do with the website I'm on…
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 2 out of 5by Firefox user 12938050, a year agoWorked perfectly until a few days ago. Now it breaks pages that have drop-down or pop-ups. Turning it off is the only solution which of course requires that it be turned back on when you need it. I am a paid Proton user and in general like their products. I am hopeful that this problem will be promptly addressed and corrected.
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 2 out of 5by Gotz, a year agoThe subscription plan is very poorly thought out, I have the "mail plus" subscription and if I want unlimited proton pass I have to take "proton unlimited" which is a price difference that makes no sense.
The free version is much too restricted.
There are also a lot of bugs: the fields are filled in but the validate/connect button does not activate, or refuses to connect.
It also lacks many functions, the "check up" of weak passwords for example does not exist, the sorting functions are more than limited, all this is too basic.
In short, it's too expensive and it's too limited.
I wanted to switch from Firefox manager to proton pass and finally I backtracked.
I love proton mail but there is still a lot of work to be done to make proton pass a premier password manager.Developer response
posted a year agoThank you for sharing your feedback with us! A password strength indicator is currently available on Android and iOS, and it's on our roadmap for the extension as well. Moreover, having two active subscriptions under the same account is not supported. If the Unlimited plan doesn't fit your needs, a possible workaround is having two Plus accounts - one for Proton Mail and another one for Pass.
Please let us know what sorting options you're missing, as well as which validate/connect button you're referring to, in an update to your review. - Rated 2 out of 5by Guillaume, a year agoIl y a du progrès à faire. J'ai tenté d'utiliser ce gestionnaire de mdp, et en tant qu'informaticien, jutilise bcp de pages web d'administrations (vmware, des firewall etc...) et c'est (beaucoup) trop souvent que le gestionnaire de mdp ne reconnait pas et ne remplie pas les zones. J'ai aussi souvent des cas où le mot de passe prérempli ne fonctionne pas. Bref trop de bizarrerie, j'ai changé de crémerie et ça va mieux.
Developer response
posted a year agoThank you for taking the time to review our service! Autofill should work for most websites. However, if it doesn't, feel free to share the specific website/s you've encountered issues on in an update to your review, or at pass@protonme.zendesk.com. Developer response
posted a year agoHi! Could you please advise us what specifically you are attempting to achieve? The extension should start working upon logging into your account.- Rated 2 out of 5by Firefox user 13558218, a year agoI recommend against this extension because the free version allows creating just one extra vault. It is not really possible to organize several notes in this way. It is abusive of users since it doesn't cost anything to allow extra vaults. At least five vaults should have been allowed for free users. Meanwhile, I have no choice but to stick to Bitwarden which has no such limitation.
Developer response
posted a year agoHi! We do not profit off your data, and the only way we maintain our services, as well as make Free accounts possible, is through the support of our paying users. This is why we offer paying users access to additional features and perks. Nevertheless, we'll forward your feedback to the team, so it can be taken into future consideration. - Rated 2 out of 5by Firefox user 18047007, a year ago
- Rated 2 out of 5by mmiller, a year agoDifficult to read because of black background with purple and small dark gray text. No way to enlarge change background color. Needs to be usable by people with not-so-great eyesight.
Developer response
posted a year agoThank you for sharing your feedback with us! We've passed it on to the team, so they can consider future improvements of the UI. If you have any additional suggestions for us, you can also contribute to the discussion at our UserVoice page: https://protonmail.uservoice.com/forums/953584-proton-pass. - Rated 2 out of 5by randomuser, 2 years agoI really want to like it. I love Proton Mail. I'd hoped to have all PWs in one safe place, then delete them from Firefox and different profiles in Chrome. I need to see all the passwords on one page, the way all the browsers display them, and manage them from that page. I also need to easily choose login credentials when there is more than one profile on a site. For now, I'll stick to managing PWs through browsers. Please make this look more like what everyone's used to.
Developer response
posted 2 years agoThank you for taking the time to review our service! Introducing a full screen Web app is on our roadmap and its development has already started: https://proton.me/blog/pass-roadmap-2023. Please note that you can already easily select one of multiple logins available for a certain service, by selecting the Proton Pass icon in the login field. - Rated 2 out of 5by Firefox user 18020073, 2 years agoI have used Protonmail merrily for many years, and trust it quite a lot, so when this service popped up I was very promptly in.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.Developer response
posted 2 years agoThank you for your feedback. We appreciate your input on what we can do to improve the extension with future iterations.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions. - Rated 2 out of 5by Haru, 2 years agoI hope the Proton team is putting a lot of effort into this extension because currently, it's not working well at all. I'd say that it only offers to autofill my info on about 50% of the sites I've tried to use it on. When I enter new login info for a website, it pretty much NEVER offers to remember it. I would submit bug reports, but I don't want to take the time because it doesn't work more often than it does. I really wish there was a standalone app for Windows instead of only the browser extension because I'd like to be able to use it for passwords that are outside of the browser as well. I also worry that there could be security vulnerabilities that are due to the browser and extension ecosystem. I'm a paid subscriber and rather disappointed, at the moment.
Developer response
posted 2 years agoThank you for your review! We're working on improving the auto-fill for all websites. Auto-fill may also work on one OS version, but not on another.
Feel free to contact us at pass@protonme.zendesk.com with more details about your device model, app version, and which exact websites/apps don't work, so we can document your report in order to improve our extension in upcoming updates. - Rated 2 out of 5by Seth, 2 years agoA bit buggy, but I have hopes for the future of this extension.
In it's current state, passwords fail to autosave, autofill is shaky and it is probably a good idea to use in conjunction with something like Bitwarden. Hopefully they will resolve this swiftly.Developer response
posted 2 years agoHi! Did a password fail to auto-save when you generate it directly through the suggestion while signing up at a certain web service? If so, you can view any generated passwords in the past day by opening the Pass extension → select + → Password → Password history.
This way you can find the password and save it in your login item for which it was created.
As for autofill, could you let us know for which apps/web services it didn't work, so we can document this for future improvement? We're saving all feedback from our community in order to improve autofill further and further in future updates. - Rated 2 out of 5by ObeLadi, 2 years ago