Reviews for Proton Pass
Proton Pass by Proton
Review by Tolga Y.
Rated 5 out of 5
by Tolga Y., 18 days ago04.11.2024
This is an update to my review dated 28.09.2024 (Please see it below together with the developer's response):
After I wrote the below review at 28.09.2024, Proton's team contacted me and required detailed information about the bug. I provided all that I know. They were so helpful and kept contact with me. Finally the problem seems to be solved. I thank the Proton for being a customer-centric organisation. I, of course, keep using all Proton products and raise my rating to 5 stars.
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28.09.2024
MY REVIEW:
I pay for Proton services. However, the proton pass extension for Firefox terribly keeps logging out itself and when I try to re-sign in, it is impossible to sign in. I use Firefox 128-esr on Debian 12.7 Stable and this is the stable version. The only reason I give 3 star is that the other services of Proton is OK.
DEVELOPER RESPONSE:
Sorry to hear that. Could you share more details about the issue? What version of the Proton VPN extension, as well as your browser, do you currently have installed? Are you using any other extensions for privacy/security reasons? Contact us using the 'Feedback & Help' option with more details so we can investigate further. In the process, send us your app logs which you can find by navigating to the Proton Pass extension Settings → General, then scroll down to Application logs.
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This is an update to my review dated 28.09.2024 (Please see it below together with the developer's response):
After I wrote the below review at 28.09.2024, Proton's team contacted me and required detailed information about the bug. I provided all that I know. They were so helpful and kept contact with me. Finally the problem seems to be solved. I thank the Proton for being a customer-centric organisation. I, of course, keep using all Proton products and raise my rating to 5 stars.
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28.09.2024
MY REVIEW:
I pay for Proton services. However, the proton pass extension for Firefox terribly keeps logging out itself and when I try to re-sign in, it is impossible to sign in. I use Firefox 128-esr on Debian 12.7 Stable and this is the stable version. The only reason I give 3 star is that the other services of Proton is OK.
DEVELOPER RESPONSE:
Sorry to hear that. Could you share more details about the issue? What version of the Proton VPN extension, as well as your browser, do you currently have installed? Are you using any other extensions for privacy/security reasons? Contact us using the 'Feedback & Help' option with more details so we can investigate further. In the process, send us your app logs which you can find by navigating to the Proton Pass extension Settings → General, then scroll down to Application logs.
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