Reviews for Proton Pass
Proton Pass by Proton
1,035 reviews
- Rated 5 out of 5by Firefox user 18381074, 6 months ago
- Rated 4 out of 5by Austin, 6 months ago
- Rated 5 out of 5by Iskaid, 6 months ago
- Rated 5 out of 5by Mark, 6 months ago
- Rated 2 out of 5by osmnys, 7 months ago"When it works, it really works. When it doesn't work, it really doesn't work."
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.Developer response
posted 6 months agoWe're sorry to hear about the trouble! Could you let us know if you reported this to our support team? If you have, please share your ticket number with us here, so we can track your case and investigate. If you haven't submitted a report, you can do so at: https://proton.me/support/contact. - Rated 5 out of 5by Firefox user 18075047, 7 months ago
- Rated 2 out of 5by KensonPlays, 7 months agoJust wish it worked on Android. I am unable to fully use Proton Pass on my Galaxy Tab S7, since it won't get Android 14, 13 is the last it will get. Please make an Android version of your addon for older android devices like tablets on Android 13 or under. Once you do, an easy 5 star.
Developer response
posted 6 months agoHi! The extension is not supported on mobile browsers. However, we do have a dedicated Android app available for download via PlayStore and it does work on Android 13. - Rated 2 out of 5by Firefox user 18055072, 7 months agobad service
I find the program friendly and good until my account was blocked for some unknown reason after I had set up email. Support did not clearly tell me that I only received all kinds of links, which is a pity because otherwise it is good.Developer response
posted 6 months agoHi there, we're sorry to hear about this.
Please note that accounts are only disabled if they have been used for something that goes against our Terms of use: https://proton.me/legal/terms. Rarely, our anti-abuse system can disable an account in error, i.e. a false positive, but you can always contact us for an appeal. Our anti-abuse team carefully reviews each appeal, and makes decisions on a case-by-case basis. If you did nothing wrong, we will re-enable your account: https://proton.me/support/account-disabled.
Please feel free to edit your review and share your ticket numbers with us so we can investigate on our end and help you to the fullest extent. - Rated 5 out of 5by Lucien, 7 months ago
- Rated 5 out of 5by davinov, 7 months ago
- Rated 5 out of 5by John, 7 months ago
- Rated 5 out of 5by rafaelurben, 7 months ago
- Rated 5 out of 5by Firefox user 18393129, 7 months ago
- Rated 5 out of 5by Kimberly, 7 months ago
- Rated 5 out of 5by Jojo, 7 months ago
- Rated 1 out of 5by Firefox user 5972325, 7 months agoSeems like its slowing down lot of pages and then Firefox itself. Needs to be fixed.
Developer response
posted 7 months agoThat doesn't sound right! Please contact us at: https://proton.me/support/contact with more information on the specific behavior you've observed on your end, so we can look into this. Thank you in advance. - Rated 5 out of 5by Firefox user 14007053, 7 months ago
- Rated 5 out of 5by ZeToken, 7 months ago
- Rated 5 out of 5by Pabs, 7 months ago
- Rated 5 out of 5by Nicolas, 7 months ago
- Rated 5 out of 5by Legus, 7 months ago
- Rated 5 out of 5by gabors0, 7 months ago
- Rated 5 out of 5by Firefox user 17631007, 7 months ago
- Rated 5 out of 5by staleness, 7 months ago