Reviews for Proton Pass
Proton Pass by Proton
60 reviews
- Rated 1 out of 5by Firefox user 18332878, a year agoBroken Sites in Firefox with Proton Pass v1.15.0
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Firefox user 17981312, a year agoCurrent the Proton Password Manager is breaking Firefox. I first became of the issue when a web editor stopped loading on one of my computers that has Proton Password Manager installed. After accessing the same page on two different browsers successfully, I "refreshed" and reset Mozilla Firefox and I was able to access the Web Editor. Then I re-installed Proton Password Manager because I put all my important passwords in and the Web editor immediately stopped functioning. I
Furthermore, the page I had open to Proton.me broke as well. Deleting the Proton Password Manager resolved access to the Proton site, but darn if my twelve sentence passphrase isn't locked down on a GDrive behind one of those passwords I can't get at quickly.
This one incident kills the value since I will be manually resetting passwords. While I can't blame Proton for my not printing the pass phrase, having it is useless if the plugin doesn't work on a major browser like Firefox.
Right now I'd give this ZERO stars since even if they fix in today, I will have wasted more time than the plugin is worth cleaning up after trusting it.
Paid User
June 20-24 - STILL NOT READY FOR PRIME TIME!
As a Firefox extension, this is pretty much a mess. What is simple to do is a pain in the butt to undo.
Proton Pass was loading a different site's login (D'Addario) whenever I logged into my health care company. At the time I didn't have the health care company set up, so I told Proton to stop loading passwords for my health care.
Well now that I have finalized my health care login, darn if there is no clear path to clearing whatever Proton switch was sent to stop the silly app from trying to use the Guitar string website's login info.
Oh yeah, password changes? Don't do it until you have backed up everything, gone to church and had all your shots. Don't take my word for it, check the net, the level of pain this plugin can cause is extreme.
Spend more time reading the one and two star reviews for the real deal. I read the rosy ones and paid for this not ready for prime time plugin.Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by TheWebRecluse, a year agoI used to LOVE proton pass but now the extension literally BREAKS everything. Dropdowns don't work. The wordpress editor encounters an error when it's running. Kindle Reader won't load books. It just goes on and on. I disabled EVERY SINGLE plugin and the problem is Proton Pass. Now that I have it disabled, everything works like it should including page load times that I thought were a problem with my web host. What a MESS this extension is.
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Egi Faresha, a year ago
- Rated 1 out of 5by Gormerica, a year ago
- Rated 1 out of 5by KnOwlEdge, a year ago
- Rated 1 out of 5by genemarner, a year agoSo far my experience is very mixed. When I first installed Pass, it worked well enough. However, I could not find out how to open the Pass database in order to see passwords and other data. I wrote to Support but got no reply, a recurrent problem with Proton, I find. I have been unable to get the icon into my tool bar and my efforts seem to have disabled Pass when I try to log onto my iCloud account.
Developer response
posted a year agoWe're sorry to hear about your experience! Could your ticket number with us here, so we can track your case internally and investigate? For more information on how to bring the Proton Pass icon to your tool bar, please refer to: https://support.mozilla.org/en-US/questions/1363217. Once successfully added, you can simply select the icon to access your stored login entries and data. - Rated 1 out of 5by Firefox user 18198194, a year agoThis app is just not secure. At best, all passwords are secured by a six digit PIN. Sure, you can set up a good passphrase for your protonmail account, but I've used it like twice. Once you log in, it doesn't log you out - even when you exit Firefox. It's open to whomever uses Firefox. The best you can do is require a PIN which must be used if PP has been idle for a certain time. Oh, and the app drops the PIN requirement occasionally and it must be reset leaving you completely exposed in the meantime. Seriously, only six digit protection for all our passwords. Might as well skip a password manager and just use 123456 everywhere.
Developer response
posted a year agoThank you for your feedback! The latest version of the extension asks for your PIN when restarting your browser. Please make sure that you are not using an outdated version. Moreover, in general, you should not log in on untrusted devices, so make sure to log out of Proton Pass after you no longer need it, if your threat model includes such cases.
Please report the issue you mention with the extension dropping the PIN at pass@protonme.zendesk.com, so we can look into this. - Rated 1 out of 5by Anonymous, a year agoNow the piece of crap stopped working altogether, it keeps timing out. The only way to get it t work is to use a VPN. Even though, I can access the website normally. I'm going back to BitWarden.
The 2FA is way too limited (3 entries) in the free version.
There's no way to filter your logins by 2FA.
There's no way to generate a random password from the addon itself.
No Light theme.Developer response
posted a year agoHi! Could you let us know what kind of filtering options you are missing in an update to your review? Currently, you can filter your data by Logins, Aliases, Cards and Notes. As for 2FA, you can set it up for up to three logins on the Free plan. - Rated 1 out of 5by Firefox user 18182950, a year ago
Developer response
posted a year agoHi! You can generate and use 2FA for up to three login entries on the free version of Proton Pass.- Rated 1 out of 5by Harry, a year ago
- Rated 1 out of 5by Firefox user 18146327, a year agoImpossible a installer dans firefox android ou Firefox linux. Impossible d'intégrer le fichier des mots de pass firefox.
L'appli android ne permet pas d'intégrer un fichier de mot de passe.
Nul!! Application inutileDeveloper response
posted a year agoHi! Our Firefox web extension can be used on desktop browsers, regardless of the OS. If you are having trouble setting it up, please contact us at: pass@protonme.zendesk.com. Moreover, we have dedicated mobile apps for both Android and iOS devices.
For more information on how to migrate your Firefox logins to Proton Pass, please consult the following article: https://proton.me/support/pass-import-firefox. - Rated 1 out of 5by Firefox user 12693686, a year agoCant not be recommended. Autofill does not work with many websites, where other PW-Manager have no problem
Developer response
posted a year agoHi! The autofill option should work for most services, however, if it doesn't, feel free to tell us the websites where it doesn't work, so we can try to reproduce the behavior and report the issue to our devs. - Rated 1 out of 5by Pennyland, a year agoAnother "not really free" from proton. Can't import from roboform. Far too many bugs in their offerings to pay for.
Developer response
posted a year agoHi! Proton Pass has both a premium and a free version: https://account.proton.me/pass/signup. Moreover, we are constantly working on expanding the list of password managers you can import your logins from. Feel free to let us know if you had experienced any issues while using our services in an update to your review or by contacting us at pass@protonme.zendesk.com. We'd be happy to help with troubleshooting. - Rated 1 out of 5by Firefox user 18091897, a year ago
Developer response
posted a year agoSorry to hear that! Could you let us know which browser version you are unable to install the extension? If you receive any errors, please share them with us, so we can look into this. Alternatively, you can contact us at pass@protonme.zendesk.com for assistance.- Rated 1 out of 5by Mellor Gamalat, 2 years agoPurchased the Plus Plan, but it randomly got cancelled without a refund. Also the back and forth with their support team is very frustrating,
Developer response
posted 2 years agoHi! Can you please clarify what you are referring to when you say the plan was randomly cancelled? Feel free to share your ticket number in an update to your review, so we can track your case internally and investigate. Thank you in advance. - Rated 1 out of 5by Grayhawk51, 2 years ago
- Rated 1 out of 5by Firefox user 15687883, 2 years agoI love Proton Mail but Proton Pass is absolutely useless for me as I must be logged in to my Proton Mail to use it.
Developer response
posted 2 years agoHi! Both services are managed under the same account, so you need to be logged in to use Proton Pass. If this is a cause for concern for you, you can create a separate account for Proton Pass only. - Rated 1 out of 5by Firefox user 16418872, 2 years agoDoesn't have autofill which makes is dealbreaker considering it's one of the core features that every other password manager already has.
To make it worse, they use the term "autofill" to describe their difinitively MANUAL method of entering credentials. It's misleading, and confusing. I even wasted two days communicating with their customer support in a frustrating back-and-forth because they don't understand what "autofill" means.Developer response
posted 2 years agoCan you elaborate on what exactly you're referring to by 'autofill' so we make sure there are no misunderstandings?
Autofill should work on most websites (by suggesting your saved login items for a particular website when you go to log into that website) the same way that your memorized passwords in your browser might work.
We're working on improving the autofill functionality for all web services reported by our community. Please feel free to flag any problematic web services or apps to us either by editing your review or by contacting us at pass@protonme.zendesk.com, and we'll note your feedback for future improvements. Thank you for taking the time to rate and review our extension! - Rated 1 out of 5by C Wolland, 2 years agoUpon reevaluating the Firefox Extension, Proton Pass, it's clear that it holds true to its commitment of being an entirely private and secure password manager—it efficiently safeguards all your data, metadata included. However, the user interface could see enhancements, particularly in terms of detail management. As it stands at the time of this review, only a limited portion of the screen is available for editing all your details.
A key gripe for me is the inability to adjust your login email address—a restriction that Proton itself doesn't see as crucial, suggesting users subscribe to a new package with a different address if desired. This is puzzling, especially since I've managed to alter my email address on other secure platforms like sync.com, which also incorporate end-to-end encryption. Such experiences affirm that this feature, indeed, can be integrated, even within E2E encryption models' framework.
Despite these early developmental challenges and teething issues—commonplace for any new product—Proton Pass, barring the aforementioned points, proves itself to be an impressive offering.Developer response
posted 2 years agoIf you're on a premium plan, you're able to log in with any of the additional email addresses you may have on your single paid account.
It's not possible to alter or disable the original email address tied to your Proton account at the moment, as this is not only used for Pass but all other Proton services as well. - Rated 1 out of 5by Firefox user 18002534, 2 years agoWas really looking forward to using this as my first password manager. However, when going through websites and updating old vulnerable passwords, Proton Pass did not save or offer to save the newly updated password. So after using the "suggest strong password" from Proton Pass, it never saves it! What's the point then?
Firefox asked immediately to save these after updating but Proton did not, making it the inferior product at the time of this review. Extremely disappointed and irritated. And yes "Prompt for auto-save" is turned on in the settings.Developer response
posted 2 years agoWe're working on improving the autosave functionality for all web services reported by our community. Please feel free to flag any problematic web services or apps to us either by editing your review or by contacting us at pass@protonme.zendesk.com, and we'll note your feedback for future improvements. Thank you for taking the time to rate and review our app! - Rated 1 out of 5by ㅤㅤ, 2 years agoUPDATED ON AUGUST 8: If I spoof my user agent string to identify my web browser as Firefox 110 or any older version, then this add-on interferes with mas.to by blocking the search box and its quick access menu. I have already reported this bug via Proton Customer Support (request #2325002). I'm uninstalling this add-on.
Developer response
posted 2 years agoThat sounds unusual! If you are always able to reproduce this behavior, please provide us with more information regarding it, and share your browser version with us so we can further investigate. Alternatively, you can also contact us at pass@protonme.zendesk.com so we can help with troubleshooting.