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Reviews for Proton Pass

Proton Pass by Proton

4.7 Stars out of 5
5
1,468
4
120
3
33
2
27
1
60
60 reviews
  • by Firefox user 16066023, 2 years ago
  • by George Davis, 2 years ago
    I'm sure that this Password Manager app will be as awesome as Protons other products such as their email and VPN, if I ever get to understand how to use it?
    :Note to PROTON: Please, learn how to simplify your approach to doing installs. I have had much difficulty with the VPN and it took me forever to adsorb most of what I need from your great Email app, but this Password Manager? Not so much!

    Developer response

    posted 2 years ago
    If you've faced any issues with installing Proton Pass, let us know what's confusing, and we'll make sure to pass on the feedback to our devs to improve the UX going forward. Always feel free to contact us at pass@protonme.zendesk.com with any additional feedback you may have, or if we can assist you with any problems you're facing with any Proton products.
  • by James, 2 years ago
  • by Firefox user 17961587, 2 years ago
    Can't login with containers. You have in your other extensions the possibility to link with a token, why not here?

    Developer response

    posted 2 years ago
    Can you elaborate what you mean by this? We just tested it on our end, and the login items from the Proton Pass extension are also available in Firefox containers.
  • by Firefox user 17960364, 2 years ago
    I have a paid proton account, and I click the upgrade button because now they want you to pay more for this feature, but it doesn't tell you what you have to pay or change when you click upgrade... I don't understand what I need to do in order to make this app work beyond the initial 7 day trail period??

    Developer response

    posted 2 years ago
    Hi! Currently Proton Pass premium is included with the Proton Unlimited, Proton Family, or the Proton Business plan. If you'd like to continue using the premium features of Proton Pass past the 7-day trial, you can consider upgrading your account to any of these plans. If you have any additional questions regarding this, please contact us at: https://proton.me/support/contact.
    If you find our answer helpful, please consider updating your review.
  • by N07MSL, 2 years ago
    Same issue as stated by other user
    "Unable to sign in to Proton Pass. Unprocessable Content" I'm sure whn this will be sorted, i will love it...

    Developer response

    posted 2 years ago
    Hi! Can you please try reloading the extension or removing it and the re-adding it to your browser to see if this will help? If you continue experiencing the same issue, please contact us at pass@protonme.zendesk.com, so we can further investigate. If the problem was resolved, please consider updating your review.
  • by Steve, 2 years ago
    I am logged into Protonmail, but get this message when I try to use the extension:

    Unable to sign in to Proton Pass. Unprocessable Entity

    Developer response

    posted 2 years ago
    Can you please get in contact with support? This way we can try to help you.
  • by anouser, 2 years ago
    Not clear why is doesnt work on 102.12esr (debian)
    What is the minimal required version exactly and what is wrong with latest ESR?

    Developer response

    posted 2 years ago
    Can you get in contact with support? They can help you find what is the issue.
  • by beu, 2 years ago
    This add-on is totally not web development friendly. If for some reason you choose not to offer user+password remembering functionalities on localhost / non encrypted connections, you should be decent enough to fallback your user to default Firefox functionalities.

    Developer response

    posted 2 years ago
    Hi! We're not sure we understand. Can you please provide us with more information about what you're referring to at pass@proton.me? We'd be happy to pass on your detailed feedback to our developers to help them consider future improvements for Proton Pass.
  • by Firefox user 17905650, 2 years ago
    Addon not working in the Mullvad browser. (file appears to be corrupt error) I know, the service is on beta and this is a browser that uses firefox "framework" and is not necessarily Firefox. However I'd like the service to at least be accessible from web address (to consider adopting the service). I am not installing Firefox instead, as it would kill the entire purpose of a privacy-focused environment.

    Developer response

    posted 2 years ago
    Hi! The Mullvad browser is based on Firefox ESR 102.10 (extended support release). Because of this, it lacks some of the features from manifest v3, which are required by Proton Pass. However, supporting the Mullvad browser is something we may look into in the future. Additionally, when the Mullvad browser switches to a newer version of Firefox ESR, it may become compatible with Proton Pass.